2 of 2 Remote/Hybrid Mentoring Jobs in Norfolk

experienced Service Desk Team Lead or a senior engineer ready to take the next step into leadership. What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when ...

successful candidate will act as the bridge between clients, technical teams and internal stakeholders - ensuring a high standard of support delivery while developing and mentoring a small team. Joining a business where visibility and collaboration are key, this role is well suited to someone who enjoys building relationships and leading … service development. You Will Have/Be Experience within a service delivery, service desk, technical support or IT operations environment. Previous experience managing or mentoring team members, or the ambition and capability to step into a leadership role. Experience within managed services, software support or technology environments would be highly ...