8 of 8 Remote Actionable Insight Jobs in the North East

duties of the job Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital … are accountable for 1. Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. 2. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of … across projects on both user research methodologies and GDS standards related to research and deliverables. Ensuring the team works closely with other NHSBSA colleagues in the areas of Customer Insight and Information Services to identify gaps and patterns from different data sources within the organisation. 10. Training and mentoring junior user researchers and the wider team on user research More ❯

Director and SVP level) to influence strategy and liaise with clients, demonstrating how insights translate into tangible business improvements. Responsibilities will include but are not limited to: Data-Driven Insight Generation: Aggregate and analyse data from multiple sources to produce actionable insights that improve process quality, workforce productivity, and account profitability. Executive Reporting & Storytelling: Develop … and deliver regular insight reports and presentations for senior leadership, translating complex analyses into clear, compelling narratives and recommendations. Strong communication skills are essential. Continuous Improvement Initiatives: Identify inefficiencies or performance gaps in the business and spearhead continuous improvement projects. Leverage process improvement methodologies such as Lean or Six Sigma (Green Belt-level expertise or equivalent experience) to systematically … that signal opportunities or risks, often spotting trends that others might overlook. Skills and Experience Required Experience & Domain Knowledge: A minimum of 5 years in analytics, business intelligence, or insight-generation roles - with significant experience in the BPO/contact centre sector . Prior exposure to call centre operations is essential to contextualize data (understanding metrics like average handle More ❯

Director and SVP level) to influence strategy and liaise with clients, demonstrating how insights translate into tangible business improvements. Responsibilities will include but are not limited to: Data-Driven Insight Generation: Aggregate and analyse data from multiple sources to produce actionable insights that improve process quality, workforce productivity, and account profitability. Executive Reporting & Storytelling: Develop … and deliver regular insight reports and presentations for senior leadership, translating complex analyses into clear, compelling narratives and recommendations. Strong communication skills are essential. Continuous Improvement Initiatives: Identify inefficiencies or performance gaps in the business and spearhead continuous improvement projects. Leverage process improvement methodologies such as Lean or Six Sigma (Green Belt-level expertise or equivalent experience) to systematically … that signal opportunities or risks, often spotting trends that others might overlook. Skills and Experience Required Experience & Domain Knowledge: A minimum of 5 years in analytics, business intelligence, or insight-generation roles - with significant experience in the BPO/contact centre sector . Prior exposure to call centre operations is essential to contextualize data (understanding metrics like average handle More ❯

based on Skills and Experience Hours: 37.5 Location: Manchester/Gateshead/Bristol or Glasgow with Hybrid working offered. Min 3 days per week on site. Overview: The Commercial Insight Analyst is a key member of our analytics team focused on financial and commercial performance within the contact centre environment and is crucial for monitoring and analysing the metrics … commercial metrics including the build and update of Power BI dashboards and Excel reports that provide visibility into metrics on a daily, weekly, monthly schedule as required. Data Analysis & Insight Generation: Investigate why a certain program's profitability has dropped or why actual costs are overrunning the budgeted price model. The analyst will use data to uncover opportunities for … reduce manual work), or conducting ad-hoc analyses when new questions arise Skills and Experience Required Experience & Domain Knowledge: A minimum of 3 years in analytics, business intelligence, or insight-generation roles - with significant experience in the BPO/contact centre sector . Prior exposure to call centre operations is essential to contextualize data (understanding metrics like average handle More ❯

based on Skills and Experience Hours: 37.5 Location: Manchester/Gateshead/Bristol or Glasgow with Hybrid working offered. Min 3 days per week on site. Overview: The Commercial Insight Analyst is a key member of our analytics team focused on financial and commercial performance within the contact centre environment and is crucial for monitoring and analysing the metrics … commercial metrics including the build and update of Power BI dashboards and Excel reports that provide visibility into metrics on a daily, weekly, monthly schedule as required. Data Analysis & Insight Generation: Investigate why a certain program's profitability has dropped or why actual costs are overrunning the budgeted price model. The analyst will use data to uncover opportunities for … reduce manual work), or conducting ad-hoc analyses when new questions arise Skills and Experience Required Experience & Domain Knowledge: A minimum of 3 years in analytics, business intelligence, or insight-generation roles - with significant experience in the BPO/contact centre sector . Prior exposure to call centre operations is essential to contextualize data (understanding metrics like average handle More ❯

with multidisciplinary teams to embed user-centred design practices. Champion user needs and ensure they are central to service design and delivery. Develop research plans and deliver actionable insights to inform product and service development. Present findings to stakeholders and influence decision-making. Ensure research activities align with GDS guidelines and contribute to service assessments. Maintain More ❯

Business Analysts and Data Scientists to build a holistic understanding of our systems, users and business needs. You'll develop performance measures, carry out analysis, and provide actionable insights that help teams design with users in mind. This is a great opportunity to join a growing digital performance analyst community, where your work will support evidence … easy to understand and act on. SQL & Python for Analysis - You regularly use SQL and Python to write custom code, join datasets, and feed dashboards with clean, actionable data. Google Analytics & BigQuery - You can use Google Analytics and BigQuery to deliver insights back to feature teams, helping them understand user behaviour and improve services. Details. Wages. More ❯

Own the performance reporting frameworks, identifying and delivering against opportunities for improvement and automation in our reporting and data analysis through partnerships with technology teams. Drive timely reporting and insight provision across the operational areas, applying automation where relevant, to drive quick business decisioning. Provide monitoring and reporting support associated to performance-related benefits from strategic transformation initiatives. Collaborate … and specialist teams. Champions data-driven decision-making that reduces friction and improves resolution speed. We need you to have Proven track record leading large-scale workforce and performance insight in regulated Financial Services or Tier 1 banking. Expertise in performance tracking, reporting and optimisation frameworks. Experience of enabling and driving transformational change in large operational environments. Demonstrated ability … of operational performance metrics and optimisation frameworks. Advanced knowledge of performance tracking and reporting methodologies, tooling and systems. Strong market knowledge of best practice in performance reporting and optimisation. Insight into evolving customer, colleague and automation trends that impact service delivery. It's a bonus if you have but not essential Strong understanding of automation, data or AI tools More ❯