1 to 3 of 3 Applications Support Jobs in the North East with Remote Work Options

client is a fast-growing software business that has embarked on significant growth to become the market leader in their sector. As an Application Support Engineer, you will be responsible for delivering a first-class support service to their clients. The Role Troubleshoot both 1st line … issues, offering guidance and managing changes for their software clients, providing timely customer feedback Deliver and maintain a high-quality service to customers Support the roll-out of new software solutions across their portfolio of customers Take ownership of support issues and seek closure ensuring all … relevant support procedures are followed Managing multiple cases at one time, ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Resolving issues predominantly over the phone or via remote connectivity or, very occasionally, visiting client sites Deliver great customer more »

client is a fast-growing software business that has embarked on significant growth to become the market leader in their sector. As an Application Support Engineer, you will be responsible for delivering a first-class support service to their clients. The Role Troubleshoot both 1 st … issues, offering guidance and managing changes for their software clients, providing timely customer feedback Deliver and maintain a high-quality service to customers Support the roll-out of new software solutions across their portfolio of customers Take ownership of support issues and seek closure ensuring all … relevant support procedures are followed Managing multiple cases at one time, ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Resolving issues predominantly over the phone or via remote connectivity or, very occasionally, visiting client sites Deliver great customer more »

TrueNorth are working exclusively with a household name who are looking to add to the application support team, this is a growth role as the previous team member was promoted! We're looking for someone that can cover 1st and 2nd line queries from the organisations colleagues, focussed … who will exhaust all available options to solve a problem. Key Skills and Experience Requires: Commercial experience of 1st Line/Level 1 Application Support Solutions focussed Excellent problem solving Proactive Excellent communication and relationship building Beneficial (but not essential): Experience with ERP applications 2nd Line/… Level 2 Application Support We have a starting salary of up to £35k dependant on experience, plus and excellent bonus and benefits package. The role will be hybrid working after probation (3 months), on a 3 days in 2 days remote pattern, there are great transport links and more »