2 of 2 Remote/Hybrid Case Management Jobs in the North East

support the Adult Social Care team and one for the Children's Services team. They are commencing a procurement for a new Social Care Case Management System and are seeking experienced Business Analysts to join the implementation programme. These roles will be critical in shaping processes, capturing requirements … supporting the successful delivery of the system across both service areas. Key Responsibilities Lead business analysis activity for the Social Care Case Management System implementation, ensuring service requirements are clearly defined, validated and aligned to programme objectives Review current processes and identify areas for improvement to support service ...

years experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands‐on experience with Dynamics 365 Customer Service, Omnichannel, and case management Proven ability to design and build POCs, demos, and reference implementations Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power … capabilities with configuration and customisation Desirable skills/knowledge/experience Experience with Copilot, AI‐enabled customer service, or knowledge‐management solutions Exposure to public sector or highly regulated industry programmes Equal Opportunity Statement We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued ...