IT Field Service Manager
- Hiring Organisation
- Reed Technology
- Location
- Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
- Employment Type
- Permanent, Work From Home
resolved. Create a positive culture that emphasises customer centricity, continuous improvement, cost efficiency, and agility. Plan, support and manage the introduction of new services (e.g. knowledge) for IT Field Services. Lead resource planning for the team for both support and projects (incl. Tech refresh, M&A, Site … Create, manage and deliver a backlog of improvements for the Field Engineering team. Work closely with the Service Desk and Service Owners, delivering better services & processes (i.e. automation/shift left) to increase value and customer satisfaction. Be visible, visiting sites with the team. Co-ordinate team on engaging ...