2 of 2 Remote/Hybrid Microsoft Exchange Jobs in the North East

taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. You will also support ongoing IT projects, including Microsoft 365 improvements, device deployments, infrastructure upgrades … locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. Manage users, groups, permissions and access within Active Directory and Microsoft Entra ...

Responsibilities Provide 1st Line IT support via phone, email and remote support tools Log, prioritise and resolve helpdesk tickets within agreed SLAs Troubleshoot Microsoft 365, Windows and software-related issues Escalate more complex technical issues where required Deliver exceptional customer service to users across the business Support … Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience) Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel) Excellent communication and interpersonal skills A proactive approach with a willingness to learn Strong troubleshooting and problem-solving ...