1 to 2 of 2 Operations Management Jobs in the North East

includes the whole ecosystem of devices, workplace tools & platforms and infrastructure, both on-premise and cloud. The strategic goals of the Director of IT Operations and Infrastructure will be to strengthen Essentra’s technical & security foundations and to create an exceptional employee experience everywhere that technology is involved. The … Director of IT Operations and Infrastructure will possess a strong knowledge of IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. As well as being hands-on technically, you will be managing an array of technical and non-technical stuff including … IT Managers, Support Engineers, and external partners. The role will need to ensure that IT Infrastructure and IT operations are successfully implemented across the global business, manage the efficient operation and availability of systems, administrate the security environment for systems and network, maintain and ensure adherence to Service Levels more »

coaching and guiding your own team to help them to achieve their and the business' goals and you will also assist the Contact Centre Operations Management team with the day to day effective running of the Contact Centre, driving team performance to achieve all Service Levels. Contract role … notice. There is some evening and weekend work but these shifts are shared out amongst all team members. Main Responsibilities include: Day to day management of around 10 team members Leading, motivating and encouraging your team Setting objectives for your team and developing their customer service skills across a … wide range of problems and queries Dealing with a broad range of performance management issues Dealing with customer enquiries Owning complex and escalated queries and calls where a customer needs senior involvement Leading by example by actively partaking in call activity and remediation Monitoring and managing schedules and shifts more »