5 of 5 Remote Problem Management Jobs in the North East

us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The role is hybrid office based in either Chippenham or Hartlepool. The Problem and Capacity Analyst role is a varied and exciting role. The role is to ensure the day-to-day Problem and Capacity Management process activities are delivered … is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Problem and Capacity Team Leader, the successful candidate will be responsible for providing Problem and Capacity Management to NEC and our customers. The Problem Management Team … Incidents and Problems on the business caused by errors within the IT Infrastructure and applications. This may be proactive or reactive. The successful candidate will show the ability to problem solve, have good written and verbal communication skills with the ability to be influential and persuasive and work collaboratively with business stakeholders. The role is responsible for delivering of More ❯

Transformation Programme. As a key member of the Future NHS Workforce Solution Transformation Programme, you will have the opportunity to showcase your experience in a wide range of Service Management skills contributing to the development of the Service Management approach for the transformed service. You will possess a strong background in IT Service Management, with a solid … understanding of ITiLv4 practices. Your expertise in IT service management, service provision, relationship management and supplier engagement, SLAs/performance management, and the use of management reporting and dashboards will be highly valued. We are seeking a passionate and talented IT Service Manager who can fulfil the outlined requirements. What do we offer? o 27 days … the job In this role, the post holder will support a series of dedicated assurance activities within the Future NHS Workforce Solution Transformation Programme with a focus on Process Management assurance, including: Service design and delivery, including the development of the service management approach, application of and adherence to IT Service Management (ITSM) policies, processes and procedures More ❯

Newcastle *Be the M365 Subject Matter Expert* IT Deployment Engineer/IT Infrastructure Engineer, providing 3rd line IT/M365 Application support with excellent M365, InTune, Azure, Modern Device Management & IT Security experience is required by a leading company in central Newcastle You will be the subject matter expert for Microsoft and M365, working on a range of 3rd … Active Directory, firewall, VPN, iOS, and networking protocols (TCP/IP, DNS, DHCP, SMTP). - Strong client-service approach with excellent communication and teamwork skills. - Strong IT Security, Endpoint management and Vulnerability management experience - PowerShell Scripting experience within Microsoft Applications - Ability to prioritise, manage workload, and multitask effectively. Role Responsibilities: - 3rd line support and implement Intune, M365, and … . - Assist in managing Microsoft Exchange, Mimecast security, Teams, and Autopilot. - Develop onboarding processes and provide feedback for service improvements. - Define the company's IT Security policies, including vulnerability management - Admin of Endpoint management tools - Stay updated on Microsoft 365 tools and roadmap. - Conduct monitoring and analysis, including storage and usage reports. - Own problem management and More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. … Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of … culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and lifecycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment More ❯