8 of 8 Remote Service Delivery Jobs in the North East

One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. The role is … days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and … as with Group IT senior management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities. Supports budget related conversations on different levels. Monitor supplier and IT service More ❯

Job Title- Delivery Lead 3 Months Contract Inside IR35 Pay rate- 400- 500 GBP/Day Inside IR35 Work mode- Hybrid Work Opportunity (Newcastle Upon Tyne) We are seeking a new talent to join the Service Delivery team where you will have the opportunity to collaborate in the project for a Government Department. Responsibilities: As a Delivery Lead, you will be responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. You will ensure service quality and efficiency while managing delivery outcomes and identifying opportunities for follow-on work through up-selling or cross-selling. You are expected to be a subject … for team decisions, engage with multiple teams, and contribute to key decisions while providing solutions to problems for your immediate team and across multiple teams. Expert proficiency in Account Delivery Management is required. Expert proficiency in Business Operation Management, Estimation and Planning, and Work Management is suggested. Foster a collaborative environment that encourages team innovation and problem-solving. Develop More ❯

Helpdesk Manager - Managed Service Provider (MSP) ?? Location: Hull ?? Salary: Up to £40,000 per annum (depending on experience) ?? Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop … escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This role is hands-on and varied - you'll combine leadership with technical delivery, client relationship management, and involvement in key projects. Key Responsibilities Team Leadership & Development: Lead, coach, and mentor 1st and 2nd Line Engineers, promoting a positive, learning-focused culture. Technical More ❯

be responsible for leading the organisations technology strategy, architecture and operations, ensuring systems enable growth, efficiency and strong financial governance. This role will be responsible for helping own the delivery, optimisation and long-term roadmap of Microsoft Business Central as their business platform. Remuneration: Competitive salary/package Location : Hybrid - 2-3 days in Sunderland will be required Key … and future scalability Define the enterprise architecture and ensure systems and data align to a coherent roadmap Leadership of the technology team, creating high-performance standards and a strong service culture Act as a senior advisor to the executive team on digital and modernisation initiatives 2. Microsoft Business Central Ensure the BC platform is stable, well governed and able … user adoption 3. Technology Operations & Infrastructure Oversee secure, resilient and cost-efficient IT operations across networks, telephony, cloud and devices Own cyber security, risk management and compliance Ensure reliable service delivery with clear SLAs, incident management and escalation processes Enable the business to use data for decision making and operational control 4. Projects & Change Delivery Lead the More ❯

Service Desk Engineer Working Pattern: Monday to Friday (37.5 hours per week) What were all about At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives … a more sustainable tomorrow. Job Summary Were offering a fantastic opportunity to join our Gateshead-based team, working closely with an office based IT team for a national Managed Service Provider, where you'll continue to handle first-line responsibilities while gaining hands-on second-line experience and training on the job. This hybrid role is perfect for someone … to grow into a more advanced support position. What youll be doing Acting as the first point of contact for network and telephony support issues, via phone, email, and service desk system Troubleshooting and resolving a wide range of first-line technical issues related to hardware, software, applications and mobile devices Escalating more complex issues appropriately while working alongside More ❯

do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead Criteria - Infrastructure as Code, continuous delivery pipelines, automation design, including working collaboratively with an object-oriented programming language (such as Python) and shared Git repositories. Designing, documenting, implementing, administering, and supporting infrastructure technologies, solutions and … our NetOps culture. Collaboration is key, you will partner with architects, engineers and stakeholders to deliver robust connectivity solutions, while mentoring junior engineers and sharing best practices in automation, service delivery and network engineering. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £73,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead Criteria - Infrastructure as Code, continuous delivery pipelines, automation design, including working collaboratively with an object-oriented programming language (such as Python) and shared Git repositories. Designing, documenting, implementing, administering, and supporting infrastructure technologies, solutions and … our NetOps culture. Collaboration is key, you will partner with architects, engineers and stakeholders to deliver robust connectivity solutions, while mentoring junior engineers and sharing best practices in automation, service delivery and network engineering. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £73,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

Job Post: User Experience Design - Service Designer (Hybrid Contract) Title :User Experience Designer - Service Design Location :Newcastle, UK (Hybrid Working Model) Are you a highly strategic Service Designer ready to lead complex system change? We are seeking a seasoned expert to drive a human-centered design process across the entire service lifecycle, balancing deep user insights … with core business strategy. This is a high-impact, 10-month contract role where your expertise will directly shape our service ecosystem The Role: Strategic Impact & Leadership As our Service Designer, you will be responsible for defining and implementing service improvements across all project phases-from initial framing to final deployment. You will function as a Subject … Matter Expert , collaborating across engineering, product, and business teams to ensure holistic, effective service delivery. Key Responsibilities: Ethnographic Research: Conduct advanced ethnographic research to identify true user needs and pain points. Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey Maps and facilitate the More ❯