4 of 4 Remote/Hybrid Service Delivery Jobs in the North East

SERVICE TRANSITION LEAD 12-MONTH CONTRACT NEWCASTLE - HYBRID WORKING £490.00/DAY/INSIDE Your new role A long-term contract opportunity for an experienced Service Transition Lead who will take responsibility for the Service Transition framework, creating operating models, risk management, developing required processes, and managing … acceptance criteria needed to ensure effective and efficient service setup and change. What you'll need to succeed Key areas of responsibility include;* Manage and improve the Service Transition framework, including documentation, RACI and processes* Work with Service Delivery teams to develop and mature Service ...

improve the services we offer. You’ll keep customers happy, watch costs, sort out issues fast, and work with product owners and delivery teams to make things better every day. What you’ll do: · Run the monthly service reviews · Put together service reports · Own the budget … service costs · Handle service escalations and push for quick resolutions · Keep a good relationship with customers through regular check-ins (visits and calls) · Monitor tickets for our services and make sure updates are meaningful and timely · Track and report service availability · Produce quotes for customers · Work with ...

ability to build and maintain lasting relationships. • Proven success in phone-based sales. • Previous B2B sales experience. • Experience managing client accounts. • Outstanding customer service delivery. • Understanding of multimedia advertising (advantageous). Benefits • Competitive salary and uncapped commission. • Hybrid working • 25 days holiday + bank holidays, your birthday ...

support business-wide technology improvement initiatives. Reporting into senior leadership, you will be responsible for overseeing the organisation’s IT systems, infrastructure, and service delivery. You will manage internal support and third-party suppliers, ensuring reliable, secure and efficient operations. Key responsibilities include: Managing and supporting IT infrastructure, systems … networks Leading and developing IT support capability Overseeing cyber security controls and compliance Managing IT suppliers and external service providers Supporting system upgrades, improvements and transformation projects Ensuring business continuity, backups and disaster recovery processes are maintained Providing strategic input into future technology planning To be considered suitable ...