4 of 4 Remote ServiceNow Jobs in the North East

ServiceNow Product Owner/Consultant Interested in this role You can find all the relevant information in the description below. Permanent Location: Home/Durham (Hybrid) Salary: £70,000 - £76,000 (+ excellent benefits including 29% pension contributions) We are looking to recruit a ServiceNow professional for a technology driven public sector organisation. The ServiceNow specialist will play … a pivotal role in leading the introduction and ongoing development of a new ServiceNow platform as part of a major transformation programme. This is a hybrid role and you will be required to work on site in Durham approximately 2 days a week. The Role This position will provide technical leadership and product ownership for the my client's new … ServiceNow platform. You'll ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you'll oversee configuration, onboarding, and platform enhancements-driving innovation and ensuring the tooling supports a modern, efficient service management model. Key Responsibilities Act as Product Owner for More ❯

consistency Deliver workshops and training sessions to promote service excellence Support the onboarding and development of new team members in quality-related functions Technology & Data Use ITSM platforms (e.g. ServiceNow, Jira, or Zendesk) to monitor and enhance service quality Leverage analytics tools, such as Power BI, to visualise trends and highlight improvement opportunities Recommend automation solutions to streamline service delivery … and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service trends Skilled in More ❯

consistency Deliver workshops and training sessions to promote service excellence Support the onboarding and development of new team members in quality-related functions Technology & Data Use ITSM platforms (e.g. ServiceNow, Jira, or Zendesk) to monitor and enhance service quality Leverage analytics tools, such as Power BI, to visualise trends and highlight improvement opportunities Recommend automation solutions to streamline service delivery … and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service trends Skilled in More ❯

Your new company A prestigious UK-based public sector institution is seeking an experienced IT Asset Manager to join its Asset Management team on a permanent basis. This is a key strategic role focused on the full lifecycle management of More ❯