3 of 3 Stakeholder Engagement Jobs in North London

forward-thinking technology leader with a strong track record of managing IT services within a complex environment. You'll combine technical credibility with excellent stakeholder engagement skills and a passion for continuous improvement. You'll bring: Significant experience leading IT operations, infrastructure and support teams Strong knowledge ...

technology operations to support thousands of users. The role emphasizes governance, service improvement, cyber resilience, and involvement in senior leadership with strong stakeholder engagement and a proactive, customer-focused mindset. #J-18808-Ljbffr ...

andreportperformancemetrics,includingservicelevels,resolutionrates,customersatisfaction,anddemandtrends,andpresentinsightstoseniorstakeholderstoinformdecision-making.Ensurecompliancetoservicelevelagreements(SLAs)acrossservices,takingresponsibilityforthecontinuousreviewandmonitoringofperformanceagainstthesestandards. CollaboratewiththeContactCentreTeamManagerandHubManagertoplanresources,alignstaffingtoservicedemand,andensureoperationalresilience,includingduringabsencesorservicepressures. Driveprocessimprovementsandinnovationbyidentifyingrecurringserviceissuesandimplementingeffectivesolutionsthatenhanceresolutiontimes,reducefailuredemand,andimproveresidentsatisfaction. Leadqualityassuranceandcomplianceinitiatives,ensuringadherencetopolicies,safeguardingprotocols,anddataprotectionlegislationacrossbothcontactcentreandhousingrepairfunctions. Leadorcontributetoserviceimprovementandtransformationprojects,ensuringeffectiveplanning,delivery,stakeholderengagement,andalignmentwithorganisationalgoals. Supportthedeliveryofchangeprogrammes,suchasserviceredesigns,systemupgrades,ornewpolicyimplementations,ensuringoperationalalignmentandclearcommunicationtostaffandresidents. Promotedigitalservicesadoption,encouragingchannelshiftandsupportingserviceusersinaccessingself-serviceoptions,particularlythosewithbarrierstodigitalengagement. RepresenttheContactCentreincross-Councilandexternalforums,includingcontributingtostrategicplanning,budgetdiscussions,andthedevelopmentofcustomeraccessstrategies. Createapositive,inclusive,andsafeworkingenvironmentwherestafffeelsupported,developmentneedsareaddressed,anddiversityandwellbeingareembeddedindailyoperations. Anyadditionaldutiesconsistentwiththegradeandlevelofresponsibilityofthisposition,forwhichtheholderpossessestherequiredexperienceand/ortraining. Knowledge ...