1 of 1 Remote/Hybrid ITSM Jobs in North Wales

Advise on the Support elements of a wide range of solutions. Respond to all types of IT related issues reported either via the telephone, ITSM user portal or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type … IT related issues within the Service Desk's incident management tool (ITSM). Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action. Responsible for providing a high-level customer focused service. Responsible for call ownership throughout the call ...