2 of 2 Remote/Hybrid Incident Management Jobs in North Wales

GitHub. Experience in operationally managing software components/service once live, including: observability best practises, logging best practises, error reporting, debugging and live incident management. Experience using tools such as Grafana, Prometheus, New Relic etc. Experience of working with sensitive personal data. Experience working with a health data (genetic ...

polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool (ITSM). Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective ...