IT Service Manager (m/f/d)
- Location
- Warrington, England, United Kingdom
looking for an IT Service Manager to take ownership of our core business applications (such as POS, PMS, CRM, contact center/CTI and retail ERP), acting as the customer-side service owner and primary operational link with external software vendors. You will ensure high application stability and service continuity … management and application support delivery across a multi-country business, with experience governing solutions across store operations (POS/PMS), customer contact centrers (CRM, CTI), and backoffice ERPs Several years of external vendor governance and managed services oversight (L2/L3 SLAs, KPIs, backlogs) Strong ITIL/service management background ...