11 of 11 Remote Customer Engagement Jobs in the North West

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights … and recommendations for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business …/customer needs and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across More ❯

a strong foundation in other IT systems? The Role As Dynamics Consultant, you will be responsible for the day-to-day support and maintenance of the Microsoft Dynamics 365 Customer Engagement (CE) platform, as well as helping to manager the wider business systems. This role is deemed outside of IR35. This role is based in Manchester, with hybrid … working options available. What's Required? The ideal candidate for the Dynamics Consultant role will have: Previous experience supporting Microsoft Dynamics 365 Customer Engagement (CE) in a day-to-day capacity A good understanding of system configuration, user management, and permissions General IT support skills across software and user support environments What's Next? If you're a More ❯

The Head of CRM is a pivotal role responsible for leading and managing the organization's Customer Relationship Management (CRM) strategy and operations. You will be responsible of transforming our Salesforce CRM platform to enhance customer engagement and drive sales growth. You will collaborate with key leaders across various functions to evaluate and improve our commercial and … customer processes, ensuring that our CRM system aligns with business objectives and deeply integrate with our products and services. This position oversees four specialized teams and acts as a key technology partner to the business, optimizing CRM applications to drive process efficiency and business results in an automated way. Major Accountabilities & Responsibilities Strategic Leadership and Management Lead 30 people … organization lead the team to deliver highest quality results and foster a culture of innovation and continuous improvement. Consistently meet and exceed performance KPIs and sales targets through proactive engagement, strategic planning, and effective execution. Technology Partnership and Innovation Position the team to become a strong technology partner for customer facing departments using Salesforce. Decide on the best More ❯

Technical Delivery Manager – SaaS/Software Development SDLC, Software Development, Software Delivery, Customer Facing, ADO, Azure DevOps, Jira, MS Project, Scrum, Kanban, Prince2, £80,000 per annum £5,450 Car Allowance Remote Working Technical Delivery - Planning Working with customer facing Project Management and Solution Architecture, Product Management, Technical Architecture & Infrastructure, analyse customer/investment change programmes to … technology deliverables, milestones, and required activities and tasks. Build the operational delivery (development) plan, encompassing the entire delivery lifecycle (requirements, architecture, design, develop, test & deploy), for one or more customer/internal investment change programmes. Ensure that the technical deliverables include the standard artefacts for an effective change, including (but not limited to): Requirements (inc. tracking & change) Architecture (solution … product & technology) Product roadmap (programme to feature and release alignment) Development backlog Quality strategy, plans and success criteria Environment & release strategy and plan Customer engagement model for technical delivery (inc. UAT and transition) Transition process (from change to BAU/Operations) Establish work plan and staffing for technical deliverables, activities, iterations or phases, ensuring that teams within the More ❯

our Busway product range , located remotely in the Europe. Reporting to the Global Product Line Director - Busway the Product Manager Busway, EMEA will be responsible for P&L analysis, customer engagement, market strategy, pricing recommendations, operational excellence, and R&D input, with a strong emphasis on compliance with IEC, EN and other relevant EMEA standards. The role will … Site UK, Ireland or Poland, but wider Europe can be considered. What a typical day looks like: Develop and recommend product line strategies tailored to the EMEA market trends, customer needs, and regulatory requirements. Work closely with sales, marketing, engineering, operations, and other internal teams to ensure alignment and successful product delivery. Monitor and analyse P&L performance for … growth in our go to market approach. Prepare business cases and financial models to support investment decisions in product development, engineering. Conduct ongoing research to understand EMEA market dynamics, customer requirements, and competitor offerings. Collaborate with R&D and engineering teams to define product requirements and prioritize features based on market needs. The experience were looking to add to More ❯

deployment plan, ensuring smooth communication throughout the migration process. Data Analysis: Analyze demographic, usage, and spend data to create service outputs that enhance relationship management. Facilitation: Assist in planning customer engagement and continual service improvement sessions while acting as a scribe for the Service Manager. Incident Analysis: Conduct periodic incident and aged ticket analysis to identify trends and … optimization (e.g., Visio, BPMN 2.0). Proficiency in data analysis tools (e.g., MS Excel, MS Access, MS SQL Server). Excellent presentation skills (e.g., MS PowerPoint). Strong stakeholder engagement skills, both upwards and downwards. Why Join Us? Our client is dedicated to creating a diverse and inclusive workplace where every employee is valued for their unique strengths and More ❯

with expertise in Microsoft Dynamics 365 and the Power Platform to join our growing team. You will play a key role in building and optimising enterprise solutions that enhance customer engagement and operational efficiency click apply for full job details More ❯

with expertise in Microsoft Dynamics 365 and the Power Platform to join our growing team. You will play a key role in building and optimising enterprise solutions that enhance customer engagement and operational efficiency click apply for full job details More ❯

across service cloud, sales cloud and experience cloud. You will design, develop, and implement customized solutions on the Salesforce platform to meet the unique needs of businesses, enhancing their customer engagement and business processes. Type: 6 Month Contract Rates: Market Rates (Outside IR35) Location: Hybrid/Manchester Start: ASAP Skills Strong Salesforce Experience: Proven hands-on experience with More ❯

help clients stay resilient in a rapidly evolving threat landscape. This position is part of their growing security function, focused on delivering proactive threat exposure management and support across customer environments. The team plays a key role in identifying weaknesses, guiding remediation, and improving cyber hygiene through continuous monitoring and expert advice. About the Role As a Security Consultant … tackle known and emerging threats within their digital estate. You’ll assess vulnerabilities, coordinate mitigation strategies, and provide guidance to enhance security posture – all while working in a highly customer-centric, service-driven environment. This is a hybrid role combining hands-on analysis, customer engagement, and internal service development. Your input will directly influence the security resilience … access to medical cashback plans Professional development and training opportunities Enhanced family leave after a qualifying period Salary sacrifice schemes available (e.g. pension, EV, cycle to work) Regular team engagement and social initiatives More ❯

Develop know-how, best practices, and foster creative thinking within the team. Work with key AWS Stakeholders to increase Bytes' credibility as a leading partner and align with their customer engagements to reduce the sales cycle. Collaborate with Marketing to produce compelling content across multiple media channels. Work closely with Sales, Pre-Sales, and Delivery teams to ensure seamless … project delivery. INDIVIDUAL RESPONSIBILITIES: Maintain a strong understanding of customer priorities and how Bytes can support them. Achieve and surpass KPIs and objectives established for the AWS Public Cloud Team Manager role. Lead the AWS Specialists team effectively. Understand and leverage disruptive technology trends to create compelling solutions for customers. Provide thought leadership internally and externally to enhance the … Bytes brand and promote capabilities. Contribute to compelling customer propositions to win business. QUALIFICATIONS, EXPERIENCE, & SKILLS: (DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIREMENTS) Educational Qualifications: ESSENTIAL DESIRABLE Professional Qualifications ESSENTIAL Other related AWS Cloud certifications DESIRABLE Years of Experience 5+ Years delivering IT solutions and services, supporting the sales function in IT Transformation, Infrastructure Migration, or More ❯