22 of 22 Remote/Hybrid Customer Experience Jobs in the North West

/Senior Manager, you’ll bring consulting or relevant industry experience. You will bring deep knowledge of the GB retail energy market, gained through experience working for or with energy retail suppliers and/or code managers. You will have insights, relationships and experience of the organisations … mentoring junior colleagues. Experience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover: Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectives. CX Platforms & Associated Technologies: Expertise ...

Title Account Director (Strategic Customers) Reports to Strategic Customer Growth Lead Location/work pattern Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month) 9.00 – 5.30 Mon-Fri Salary Negotiable What we do Vypr is a Manchester … company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. As a rapidly scaling business with ambitious growth targets ...

your career development and the skills demand within the company, certifications etc. YOUR PROFILE To succeed in the role, you will bring the following experience: Big Deals experience : Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing … capital allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny. Leadership Experience : Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience. Strategic Thinking, Problem Solving, Stakeholder Management & Communication : Ability to rapidly ...

CUSTOMER DATA AND INSIGHTS MANAGER * Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest * Salary up to £55,000 + bonus + strong benefits package * Key position sitting between data, CRM and marketing with regular stakeholder interaction * Apply online … contact Chelsea Hackett via WHO WE ARE? We're working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement ...

executed effectively. In addition, the Portfolio Manager oversees the delivery of cross‐functional process improvement initiatives to drive efficiency, optimisation, standardisation and improved customer and operational outcomes The Portfolio Manager is responsible for overseeing the performance and development of the following roles: Operations Business Product Owner Operations Business Change … supporting the Head of Business Transformation and Executive Management Committee in delivering on its 'Ambition 2030 Programme' for profitable growth and market leading customer experience. Key Responsibilities: Portfolio & Governance Leadership Own and manage the end‐to‐end Change Portfolio from idea intake through prioritisation, governance, delivery and benefits realisation. ...

role are as follows: Overall responsibility for prioritising and driving the delivery of key strategic business change. Drive innovative development response to customer and business feedback, efficiency saving opportunities and ideas to differentiate AJ Bell from other retail investment providers. Developing and maintaining strong working relations with senior management … priorities and short-term incremental improvements. Managing a team of Product Owners ensuring that they maximise the value of changes delivered across the Operations, Customer Services and Regulatory channels. Own the backlog of development work for the Operational and Regulatory teams. Manage overall tracking of business benefits across ...

insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. Stakeholder Leadership … models, or outreach activities). Provide options and recommendations while enabling the business to understand and own its risk decisions. What skills, knowledge and experience will you need? Experience providing analysis, risk assessment, or decision support within complex, multi-team environments ideally in large organisations with distributed accountabilities ...

help organisations transform the way they work through smarter Connectivity, Voice and Security solutions. We’re a multi-award-winning service provider, with customer experience at the heart of what we do, and we’re looking for an ambitious Business Development Manager to join our Sales team … play a key role in driving sustainable growth. This is a mid-level BDM role ideal for someone who thrives on building strong customer relationships, converting inbound opportunities, and uncovering new value within existing accounts. About the Role As a Business Development Manager, you’ll be responsible for generating ...

services and demands and to represent these into the central SIAM services. The focus of all our staff is to enhance and transform our customer experience of all services. Hybrid working : The places that you work from day to day will vary according to your role, your needs … collective. As part of the team, you’ll be empowered to: • Service Management. Support activities across all ITIL processes engaging with your customer as required and collaborating with operational & technical teams to determine effectiveness of solutions, change windows, operational readiness etc. • Continuous Improvement. Identify opportunities to improve IT service ...

across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple … ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we’re looking for We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only ...

Public Sector accounts. This is a genuine opportunity to maximise value within established partnerships while unlocking new areas of growth. With a highly engaged customer base already in place, there is excellent earning potential for someone who can combine commercial curiosity with structured solution thinking and proactive account development. … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You will already have a strong grounding in Managed IT services, with a clear understanding of cloud, infrastructure, and network environments. ...

large team of developers in a fast-paced, dynamic environment you will develop innovative web-based user interfaces that utilise AI to enhance the customer experience. You will craft user interfaces using the latest JavaScript frameworks, HTML5 and CSS3, bringing cutting-edge AI driven applications to life. You will ...

talented Service Designer to join their team, focusing on Financial Crime and Payments. This role offers the chance to shape end-to-end customer and operational journeys, improve service effectiveness, and embed strong financial-crime controls across our services. Key Responsibilities Map current-state customer and operational journeys … Design future-state journeys, service blueprints, and workflow models that reduce friction, enhance effectiveness, and embed financial-crime controls. Gather and analyse operational data, customer feedback, and FinCrime metrics to identify root causes and service performance gaps. Collaborate with the Product Manager to translate service designs into feature requirements ...

mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel in providing exceptional customer experiences will be a key focus area. Should you choose to accept, your responsibilities will encompass: Manage a client support team in investigating issues … various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate ...

performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As an ideal candidate you will possess proven experience within a customer service role and a background in IT Support role would be desirable, a degree in IT or a CompTIA certificate ...

offering development. Learning & Development – Training to support your career development and the skills demand within the company, certifications etc. Your Profile You will bring experience in transforming business through technology and transforming the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills … experience in the following: Experience in cloud strategy and implementation for large or mid size organisations on public clouds (AWS, Azure or GCP) Experience in developing cloud adoption strategy and roadmaps for clients Implementation of cloud strategies & transformation plans for clients to migrate to cloud. Experience ...

guiding enterprise-wide change. You know how to turn cloud potential into business impact—guiding clients through transformation journeys that deliver real results Experience in strategic engagements for large or mid size organisations on public clouds (AWS, Azure or GCP) Proven experience in shaping and delivering cloud adoption … Azure, or GCP, and how they enable innovation within specific sectors Strategic insight into how cloud enables enterprise transformation, including data & analytics modernisation, enhanced customer experiences, and agile operating models. Knowledge of cloud operating models across public, private, hybrid, and multi-cloud environments, and their implications for governance ...

offering development. Learning & Development – Training to support your career development and the skills demand within the company, certifications etc. Your Profile You will bring experience in transforming business through technology and transforming the way clients operate. You are a strategic thinker with the ability to connect cloud technologies … business outcomes and value collaboration and stakeholder engagement. Your background may include expertise in areas such as Proven experience in shaping and delivering cloud adoption strategies and transformation roadmaps that align with client business objectives. Demonstrated success in leading cloud transformation initiatives, guiding clients through migration journeys with ...

nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable, resilient, commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments … scalable, commercially sound, and aligned to wider business objectives. Lead and develop service desk, service delivery, and engineering leadership teams, fostering a high‐performance, customer‐centric culture across all service functions. Hold full accountability for 24×7 managed service operations across UK and near‐shore teams, ensuring resilience, coverage ...

team Have input into how solutions are developed and delivered using knowledge and expertise to help deliver the best possible outcome for the customer Carry out testing across a wide range of processes and systems - including UI, API, back office (workflow) processes, 3rd party systems and integrations between … Agile working practices and ability to apply its practice Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Competence, knowledge and skill Full understanding of the testing lifecycle ...

considering We’re looking for a ServiceNow Developer who’s excited to grow their career and make a meaningful impact by enhancing customer platforms and experiences. This role blends project work with foundational activities, and you’ll collaborate closely with our internal technology teams and Automation Development team. … flows. Collaborate with stakeholders to understand needs and translate them into effective technical solutions. Implement and configure ServiceNow Virtual Agent to enhance customer experience. Integrate RPA tools with ServiceNow to automate repetitive tasks and improve workflow efficiency. Monitor and optimize platform performance to ensure reliability and responsiveness. ...

Training to support your career development and the skills demand within the company, certifications etc. Your Profile You will bring many of the following: Experience in intelligent, connected products and emerging technologies, with a desire to work across areas such as IoT, data, cloud, AI, connectivity, software or digital … engineering Understanding of how connected products and digital services create business value, whether through new revenue streams, improved operations or better customer experiences Ability to work effectively in a matrixed organisation, collaborating across strategy, design, engineering and industry teams to deliver solutions Curiosity about market and technology trends, with ...