1 to 25 of 71 Remote Customer Experience Jobs in the North West

Join Travel Counsellors as our Head of Customer Experience and lead the charge in transforming our websites and apps into high-performing, user-centric platforms. This hands-on role is pivotal in driving engagement, conversions, and commercial impact through best-in-class digital experiences. About the Role As … Head of Customer Experience, you'll shape and execute strategies across UX, SEO, CRO, analytics, personalisation, and international site optimisation - balancing innovation with data-driven decision-making. Working closely with the Product, Tech, and Marketing teams, you'll ensure every digital touchpoint aligns with our commercial goals and … incentives 3x salary death in service benefit Pension scheme Private Medical Insurance or Healthcare Cash Plan Free breakfast and beverages Essential Skills Proven digital experience in UX, CRO, SEO, analytics, & innovation Skilled in GA4, GTM, A/B testing, and attribution modelling Agile mindset and hands-on execution style More ❯

Customer Success Operations Manager Competitive + Bonus + Benefits Manchester or Slough/Heathrow Approach, UK Permanent full time Make a real impact by turning customer feedback into action. At IRIS Software Group, we build software that helps organisations thrive - and were just as committed to listening to … our customers as we are to supporting their success. Were looking for a Customer Success Operations Manager to take ownership of our customer feedback programmes and use insights to help shape customer experience across the business. In this role, youll manage our NPS, Product NPS, and … turning feedback into clear recommendations that influence how we retain customers, improve satisfaction, and deliver long-term value. Youll work closely with teams across Customer Success, Sales, Product, Marketing and Supportplaying a key role in how we listen to customers and act on what they tell us. If you More ❯

interested in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Data Controller within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in … maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring CRM contacts are created … up for Global Template Documents to ensure correct output docs are available to customers based on requirements. This includes offering bespoke documents based on customer requests Any other duties as required to support Master Data and Customer Experience team About you: Essential Experience The successful candidate More ❯

Have you ever wondered what makes a tech product a great experience for the user, or perhaps you have a real passion for technology? GammaLabs is on the look-out for a Customer Experience and Quality Assurance Apprentice who is eager to gain some brilliant, hands-on … do this, you will perform tests in the building of the product, software or system, the product release, and engineering processes to make the customer’s experience as smooth as possible The purpose of this apprentice position is to develop your skills over time until you are able … responsibilities: You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to: Check the experience of the customer is meeting specific requirements Perform tests in the product building, release, and engineering Check the quality of processes for the More ❯

of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Experience working within product management. Experience on customer facing digital products. Demonstrable experience of product launches and continuous improvement that achieves Business objectives. Experience in delivering mobile application related products and services. Strong understanding of product lifecycles with a drive to understand the customer through … continuous customer discovery and user research, at all stages of the development lifecycle. Ability to drive and understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle. Strategic thinking and the ability to translate Business goals into achievable product plans. More ❯

Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse The Junior Customer Success Manager at GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor and strategic partner, understanding … their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to building brilliant … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager. You will also More ❯

with audiences and adhere to the highest standards of healthcare advertising. Committed to driving meaningful change-a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record-we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands … of data analysts and product developers Collaborating with the Product Director to evolve the Point.1 platform, with a focus on AI, synthetic data, and customer experience applications Partnering with agency teams across Havas Lynx and the wider Havas Health Network to deliver actionable insights and support strategic pitches … for You If You have a strong background in healthcare, pharma, or life sciences data and analytics You're an inspiring team leader with experience building high-performing analytics teams You're commercially minded, comfortable managing budgets, and excited about product innovation You thrive in client-facing roles and More ❯

Senior Product Manager | Shape the Future of Customer Experience ✨🚀 Role : Senior Product Manager Salary : Up to £80,000 per annum plus bonus plus car allowance Location : Hybrid (Manchester) - 3 days per week in the office Our client is undergoing a strategic technology transformation to drive efficiency and growth. … instrumental in shaping the journey of millions of customers. Key responsibilities for the Senior Product Manager: Drive the strategic development and successful delivery of customer-centric technology solutions. Take ownership of key product areas focused on enhancing experience. Oversee the integration of digital solutions with physical infrastructure in a …/digital integration. A deep understanding of operational technology and its application in complex, real-world environments. Exceptional stakeholder management and business partnering skills. Experience managing external technology vendors and overseeing technical implementations. This is a fantastic opportunity to make an impact on a large scale within a dynamic More ❯

known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

well-known brands, were on a mission to simplify HR and make it more impactful. Were now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, wed love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsburys, Post Office More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

office) The Product Designer/UX/UI Designer will report into the Lead Designer and will take ownership of the development of the customer journey across mobile app and web, focusing on offering the best-in-class customer experience from research and discovery all the way …/UI Designer will: Provide engaging and intuitive user experiences across digital products. Test design concepts with customers and iterate designs in response to customer feedback. Work cross-functionally with Product Managers, Engineers and Data Analysts to ensure designs meet business, customer and technical needs. The Product Designer …/UX/UI Designer must have: Previous experience in a Product Design/UX role in a mobile first environment, from any sector such as retail, travel, hotels, holidays, airlines, ticketing, finance, insurance, price comparison, etc. Ideally experience of Sketch, Abstract, Zeplin, Figma, InVision, Adobe CC. Design More ❯

its marketing transformation. With 500+ employees across the UK and Asia, the company provides responsible funding solutions for small and medium-sized businesses prioritising customer experience, simplicity, and long-term relationships. Backed by a new CMO, the business is rebuilding its marketing function. This role offers high visibility … scale affiliate and partner marketing programmes Oversee the CMS and optimise website performance Collaborate cross-functionally with sales and partnerships teams Support ABM and customer lifecycle initiatives Champion customer stories and brand voice Candidate Profile Essential: Proven B2B marketing experience in content and campaign leadership Strong written … communication and editorial skills Website/CMS management and performance optimisation experience Familiarity with affiliate or partner marketing Self-starter, commercially minded, and delivery-focused Desirable: Experience in fintech, financial services, or B2B SaaS Exposure to ABM or lifecycle marketing Comfortable in a scale-up or transformation setting More ❯

overall offering to pets and owners, through the introduction of our insurance product. We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values. About the Role … testing, ensuring that products meet both business and regulatory requirements Pet Insurance Knowledge: Leveraging your expertise in personal lines and pet insurance to lead customer research, feedback and analytics. This will help refine product features that enhance the pet insurance experience and meet the evolving needs of customers … Expertise: Applying your understanding of the personal lines and pet insurance industry to ensure that test scenarios are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases More ❯

overall offering to pets and owners, through the introduction of our insurance product. We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values. About the Role … testing, ensuring that products meet both business and regulatory requirements Pet Insurance Knowledge: Leveraging your expertise in personal lines and pet insurance to lead customer research, feedback and analytics. This will help refine product features that enhance the pet insurance experience and meet the evolving needs of customers … Expertise: Applying your understanding of the personal lines and pet insurance industry to ensure that test scenarios are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases More ❯

is ideal for a strategic and client-focused professional with a proven track record of managing SME accounts, driving revenue growth, and delivering exceptional customer experiences. As a key liaison between our company and our most valued independent agency and brand partners, you will be responsible for developing long … overall growth of the account management team. Measurement of Success : Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive year-over-year account expansion through strategic upselling and cross-selling. Performance Optimization : Improve campaign effectiveness and ROI, demonstrating … key contributor to internal team development, fostering a culture of excellence and collaboration. What will you bring to the team? 3-6 years of experience in account management, customer success, or digital advertising, preferably within the adtech, programmatic, or media industry. Proven ability to own and grow SME More ❯

best tech, modern luxury, and sustainable mobility company in the world. We believe in the power of bespoke software technology to create a seamless customer experience within our vehicles, dealerships, and connected lives. The Connected Services portfolio aims to enable seamless new customer experiences across all our … improvement. Participate in the ongoing development of the IDT Engineering function, including leadership, resourcing, recruiting, mentoring, and line management. What You'll Need Extensive experience working on large-scale, multi-team, multi-vendor agile delivery projects with multi-million-pound budgets. Solid industry-leading experience and examples of … at scale, with continuous improvement. Understanding of the opportunities and challenges in facilitating and aligning large development programs across multiple teams and projects. Previous experience in transformation and delivery within an enterprise. Comprehensive experience and understanding of Agile, with skills in influencing, coaching, and mentoring multiple cross-functional More ❯

We have a current opportunity for a Senior Test Engineer on a contract basis. Senior Quality Assurance Engineer Identify any relevant experience you have at Travel companies - where, when and what you did Contract Duration: 12 months Hours: 37.5 per week Rate: £490 (Inside IR35) Location: Manchester Hybrid … Ideal Candidate: Sociable: Comfortable talking with many people Exceptional Testing Knowledge Shift Left Approach Versatile: Can work individually and with a developer API & Backend Experience Intermediate Knowledge: Security and performance testing Key Responsibilities: Embed testing and quality practices in software development Collaborate with the team for an exceptional customer experience Contribute to effective test automation Ensure quality is built into the product Must-Haves: Understanding of various testing types Comfortable communicating across teams and levels Experience in large cross-team projects and collaborative testing API test creation Contract test creation with Pact Flow Influence team on More ❯

Quality Assurance Tester. Within this role you will play a crucial part in ensuring our customers enjoy a seamless and high-quality online shopping experience, that matches the exceptional service in our stores. Our eCommerce Product team is currently leading a re-platforming project for our websites (Beaverbrooks and … by conducting pre and post release testing Maintain and enhance regression and campaign testing processes Build strong relationships with internal and external stakeholders Keep customer experience and service excellence at the forefront of all activities Contribute to ongoing improvements in online customer engagement and conversion rates About … Office profit share bonus? The Ideal Candidate ESSENTIAL SKILLS Ability to demonstrate the values and behaviours of the Beaverbrooks Way? - The Beaverbrooks Way Proven experience in software testing, in an eCommerce setting Familiarity with QA/UAT processes and approaches Excellent attention to detail, accuracy, and consistency Highly organised More ❯

play a key part in shaping the personalisation strategy across the company’s digital platforms, with a strong focus on understanding and responding to customer behaviour. Over the next 12 months, the priority will be to drive personalisation across the website, enhancing user journeys and increasing conversion through data … led decision making. Key Responsibilities: Lead the development and execution of personalisation strategies across the website to improve customer experience and engagement. Use data and behavioural insights to identify optimisation opportunities and implement A/B and multivariate testing. Collaborate with digital, UX, content and development teams to … key performance metrics, providing actionable insights to stakeholders. Own the roadmap for digital optimisation initiatives, ensuring alignment with broader business goals. Ideal Candidate: Strong experience in digital optimisation, CRO, or personalisation roles. Proficient in Google Analytics and other data analysis tools to interpret user behaviour and performance trends. Hands More ❯

play a key part in shaping the personalisation strategy across the company’s digital platforms, with a strong focus on understanding and responding to customer behaviour. Over the next 12 months, the priority will be to drive personalisation across the website, enhancing user journeys and increasing conversion through data … led decision making. Key Responsibilities: Lead the development and execution of personalisation strategies across the website to improve customer experience and engagement. Use data and behavioural insights to identify optimisation opportunities and implement A/B and multivariate testing. Collaborate with digital, UX, content and development teams to … key performance metrics, providing actionable insights to stakeholders. Own the roadmap for digital optimisation initiatives, ensuring alignment with broader business goals. Ideal Candidate: Strong experience in digital optimisation, CRO, or personalisation roles. Proficient in Google Analytics and other data analysis tools to interpret user behaviour and performance trends. Hands More ❯

play a key part in shaping the personalisation strategy across the company’s digital platforms, with a strong focus on understanding and responding to customer behaviour. Over the next 12 months, the priority will be to drive personalisation across the website, enhancing user journeys and increasing conversion through data … led decision making. Key Responsibilities: Lead the development and execution of personalisation strategies across the website to improve customer experience and engagement. Use data and behavioural insights to identify optimisation opportunities and implement A/B and multivariate testing. Collaborate with digital, UX, content and development teams to … key performance metrics, providing actionable insights to stakeholders. Own the roadmap for digital optimisation initiatives, ensuring alignment with broader business goals. Ideal Candidate: Strong experience in digital optimisation, CRO, or personalisation roles. Proficient in Google Analytics and other data analysis tools to interpret user behaviour and performance trends. Hands More ❯

play a key part in shaping the personalisation strategy across the company’s digital platforms, with a strong focus on understanding and responding to customer behaviour. Over the next 12 months, the priority will be to drive personalisation across the website, enhancing user journeys and increasing conversion through data … led decision making. Key Responsibilities: Lead the development and execution of personalisation strategies across the website to improve customer experience and engagement. Use data and behavioural insights to identify optimisation opportunities and implement A/B and multivariate testing. Collaborate with digital, UX, content and development teams to … key performance metrics, providing actionable insights to stakeholders. Own the roadmap for digital optimisation initiatives, ensuring alignment with broader business goals. Ideal Candidate: Strong experience in digital optimisation, CRO, or personalisation roles. Proficient in Google Analytics and other data analysis tools to interpret user behaviour and performance trends. Hands More ❯

play a key part in shaping the personalisation strategy across the company’s digital platforms, with a strong focus on understanding and responding to customer behaviour. Over the next 12 months, the priority will be to drive personalisation across the website, enhancing user journeys and increasing conversion through data … led decision making. Key Responsibilities: Lead the development and execution of personalisation strategies across the website to improve customer experience and engagement. Use data and behavioural insights to identify optimisation opportunities and implement A/B and multivariate testing. Collaborate with digital, UX, content and development teams to … key performance metrics, providing actionable insights to stakeholders. Own the roadmap for digital optimisation initiatives, ensuring alignment with broader business goals. Ideal Candidate: Strong experience in digital optimisation, CRO, or personalisation roles. Proficient in Google Analytics and other data analysis tools to interpret user behaviour and performance trends. Hands More ❯

support a major eCommerce re-platforming project, alongside other digital transformation initiatives. The successful candidate will play a vital role in ensuring high-quality customer experiences across their online platforms by executing comprehensive test plans and supporting product releases. While the role is office-based near Preston, there is … testing during pre- and post-release Maintain and improve regression and campaign testing processes Work closely with internal stakeholders and third-party partners Ensure customer experience remains a key focus throughout testing Candidate Profile: Essential: Proven experience in software testing within an eCommerce environment Strong knowledge of … processes Exceptional attention to detail and a methodical approach Highly organised, proactive, and collaborative Excellent communication skills Genuine interest in digital products and user experience Desirable: Familiarity with CommerceTools or similar platforms Experience working with microservices and tools such as JIRA Automation testing knowledge Relevant qualifications (e.g. ISTQB More ❯