18 of 18 Remote/Hybrid Customer Experience Jobs in the North West

Head of Customer Success Location: Manchester Work location: Hybrid Salary: Up to £85k Were looking for an experienced Customer Success leader to shape the future of a growing SaaS business at a pivotal stage of scale. This is an opportunity to lead and evolve a high-performing Customer Success function across onboarding, adoption, enablement and customer care. Youll play a key role in defining how customers experience our platform, ensuring they achieve measurable outcomes while building a team culture centred around accountability, growth and innovation. Youll inherit a strong foundation, but this role is about ...

ground up and hiring a Product Manager to lead one of its core product squads. You’ll join a cross-functional squad responsible for customer-facing digital products used by millions of members across retail, rewards, and ecommerce-style experiences. The business is investing heavily in product, engineering … tooling, and internal capability building, creating a real opportunity to shape product culture, delivery standards, and customer experience from an early stage. The role You’ll own one of the UK product squads end-to-end, partnering closely with the Tech Lead and UX Designer while working directly ...

identify high-value AI opportunities and define business cases. Measure and report on AI project outcomes, including efficiency gains, automation benefits, cost savings, and customer experience improvements. Mentor and support other technical team members, promoting AI best practices and knowledge sharing across the organisation. Contribute to the development … organisation’s AI strategy, roadmap, and future capability. Required Experience Essential Significant commercial experience in AI Engineering, Machine Learning Engineering, Applied AI, or Data Science roles. Expert-level Python development skills and deep experience with modern AI/ML frameworks and SDKs. Proven experience designing ...

ownership of high-value commercial agreements. This role is built on strategic influence; you will master complex supplier relationship management (SRM) and cultivate key customer partnerships to ensure our digital frameworks deliver maximum efficiency and innovation for the public sector. We currently have a number of positions within … either to meet business needs and/or for staff development. Description Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums. Lead on procurement workstreams ...

ownership of high-value commercial agreements. This role is built on strategic influence; you will master complex supplier relationship management (SRM) and cultivate key customer partnerships to ensure our digital frameworks deliver maximum efficiency and innovation for the public sector. We currently have a number of positions within … either to meet business needs and/or for staff development. Description Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums. Lead on procurement workstreams ...

week Our client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand … significantly improve the quality of AI conversations. What You'll Do Own and maintain the chatbot knowledge base end to end Gather content from customer service, operational and commercial teams Rewrite and structure content specifically for AI understanding and intent handling Analyse real chatbot conversations to identify gaps, errors ...

Business: Join a growing technology business providing ecommerce and retail software solutions to independent retailers across the UK, US and Europe. With an established customer base and continued international growth, the business has built a strong reputation for helping retailers improve their online presence and compete more effectively within … paced ecommerce environment. What You'll Do: - Design and deliver responsive ecommerce websites for retail clients. - Apply UX/UI best practices to improve customer experience and conversion. - Manage multiple client projects and ongoing website improvements. - Support onboarding calls, discovery sessions and client communication. - Use HTML ...

developing and winning new business opportunities while managing and expanding relationships within an existing portfolio of strategic customers. Working consultatively, you will uncover customer challenges, position innovative solutions, and drive meaningful commercial outcomes through Apogees extensive services portfolio. Key responsibilities include: Driving new business acquisition across strategic accounts … sales cycles from prospecting through to close Building trusted relationships with decision-makers and senior stakeholders Identifying opportunities to cross-sell and expand existing customer partnerships Delivering compelling proposals, presentations, and commercial solutions Maintaining accurate forecasting, pipeline management, and reporting Staying informed on market trends, competitor activity, and customer ...

days remote, plus flexible working) A leading consumer technology business is seeking an experienced CRM leader to drive the next phase of its customer engagement strategy. Reporting into the Head of Performance Marketing, this is a high-impact role with responsibility f or shaping and evolving CRM performance across … entire customer lifecycle. You'll work with a rich and complex customer dataset, leveraging data, automation, personalisation and emerging technologies to deliver measurable commercial outcomes and exceptional customer experiences. This is far more than a campaign delivery role. The successful candidate will play a key part ...

Product Leader to drive the strategy, development and performance of our most important enterprise solutions. This role sits at the intersection of product, user experience and commercial strategy , with full ownership of how we design, deliver and scale high-value propositions for global clients. You will lead the creation … customer-centric product experiences, balancing bespoke enterprise needs with scalable platform capabilities, and ensuring strong adoption, engagement and long-term value. Why this role matters This role is critical in shaping how we evolve from a platform provider to a trusted product and innovation partner for our largest clients. ...

objectives, innovation programmes and ESG initiatives. You will be responsible for identifying growth opportunities across a broad suite of technology solutions while ensuring exceptional customer experience and retention. Key Responsibilities Manage and develop a portfolio of Enterprise-level accounts Build strong multi-level relationships including C-suite stakeholders … across: Cybersecurity Managed Services Intelligent Connectivity Hybrid Cloud Unified Communications Contact Centre Solutions What We’re Looking For Proven success managing and growing enterprise customer relationships Strong background in solution-based or consultative technology sales Demonstrated ability to negotiate and close complex commercial agreements Track record of exceeding revenue ...

conversations to understand client challenges and position tailored solutions Delivering engaging proposals, presentations, and commercial discussions Collaborating with internal teams to ensure an excellent customer experience and long-term account growth What We're Looking For Experience in a new business, business development, or outbound sales role … Strong communication and relationship-building skills Confidence prospecting, cold calling, and creating new opportunities Ability to manage multiple opportunities in a fast-paced environment Experience within B2B sales, SaaS, technology, training, recruitment, or professional services would be advantageous Why Join? Uncapped commission with excellent earning potential Fast-track progression ...

Customer Support Specialist | Remote (UK) | SaaS Were hiring a Customer Support Specialist to join a growing SaaS business serving a specialist operational industry across the UK. This is not a ticket-closing support role. Were looking for someone who genuinely enjoys solving problems, improving processes, and helping customers … succeed long-term. Youll take ownership of customer issues from start to finish - troubleshooting systems, simplifying complex problems, delivering training, and feeding insights back into product improvements. What youll be doing: Supporting customers via phone, email, screen share, and ticketing systems Investigating root causes rather than applying quick fixes ...

product owners, and stakeholders to shape and deliver user-centred outcomes. This role goes beyond process analysis – it’s about driving business value, improving customer experiences, and helping shape the future of digital banking. The ideal candidate will have a genuine passion for business analysis and a strong problem … workshops, requirement-gathering sessions, and cross-functional discussions Support Agile delivery teams and contribute to continuous process improvement Assist in identifying opportunities to enhance customer and business outcomes What We’re Looking For: Experience working as a Business Analyst in a fast-paced environment Understanding of Agile delivery ...

product owners, and stakeholders to shape and deliver user-centred outcomes. This role goes beyond process analysis – it’s about driving business value, improving customer experiences, and helping shape the future of digital banking. The ideal candidate must demonstrate real passion for business analysis and have problem-solving … their core. Experience in user stories and stakeholder management is assumed for a senior role and is considered baseline—not a differentiator. Key Responsibilities: Analyse and define requirements to deliver clear business outcomes Create user stories, acceptance criteria, and support UAT Collaborate with internal stakeholders and third parties Lead ...

their team. This is an exciting opportunity for someone enthusiastic about connected car technology and eager to shape the future of vehicle features and customer experiences Start Date: ASAP End Date: 31/01/2027 Pay rate: PAYE: £33.15 LTD: £38.49 Location: Crewe - Pyms Lane CW1 3PL (Hybrid … Analyse and resolve engineering and configuration-related problems using structured methodologies Contribute to continuous improvement and optimisation of processes What We're Looking For Experience in software configuration, release management, or systems engineering Understanding of ECU systems, automotive software, or embedded systems Strong problem-solving and analytical skills Ability ...

service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As a successful candidate you will possess proven experience in an IT Support role and a degree in IT or a CompTIA certificate or similar would be beneficial together with excellent communication, interpersonal ...

recruiting for a Frontend Developer on behalf of a growing and established business. This hybrid role offers the opportunity to work on customer-facing web platforms, enhancing digital experiences and supporting a range of online projects and marketing initiatives. ABOUT THE ROLE You'll be responsible for maintaining … digital projects across multiple platforms. DUTIES & RESPONSIBILITIES Develop and maintain web applications using HTML, CSS, JavaScript, Angular and C#. Improve website performance, usability and customer experience. Create and update landing pages and digital content. Support integrations, testing and ongoing platform improvements. Contribute ideas to improve digital engagement and functionality. ...