16 of 16 Remote/Hybrid Customer Experience Jobs in the North West

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. … play a key role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills ...

supplier environment. The role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels, and aligned with business priorities, customer expectations, and organisational objectives. Working collaboratively with suppliers, service integrators, and internal stakeholders, the Service Request Lead provides oversight of request fulfilment activities, drives … effectiveness. Through strong governance, stakeholder engagement, supplier performance management, and continual service improvement, the Service Request Lead ensures the delivery of a seamless and customer-focused request fulfilment service. The role contributes to an improved end-user experience, enhanced operational performance, increased service quality, and the delivery ...

could be in a Technical Pre-Sales role in industries such as SaaS, CRM, Technical Solutions and be ready to transition into providing full customer solutions within the IT industry. Why Join Us Uncapped earning potential with a clear path to £7590K+ once fully ramped 55p/mile mileage … standard qualifications A genuine say in the growth and direction of the business as we continue to scale Role Overview We are elevating our customer engagement model to ensure clients receive maximum value and a complete technical solution that meets both their current and future business needs. Working closely ...

could be in a Technical Pre-Sales role in industries such as SaaS, CRM, Technical Solutions and be ready to transition into providing full customer solutions within the IT industry. Why Join Us Uncapped earning potential with a clear path to £75–90K+ once fully ramped 55p/mile … standard qualifications A genuine say in the growth and direction of the business as we continue to scale Role Overview We are elevating our customer engagement model to ensure clients receive maximum value and a complete technical solution that meets both their current and future business needs. Working closely ...

companies transform how they communicate with their customers. You'll be selling technology that combines AI, automation, analytics and multi-channel communication to improve customer experience, increase productivity and generate more revenue. Technology with real customer impact. The platform is already helping businesses working with huge brands … through AI Why this opportunity? £25,000-£27,000 basic + £40,000 OTE with uncapped commission AI-powered B2B SaaS product with proven customer results Manchester City Centre office with hybrid working Speak with senior decision-makers across established businesses Use AI every day to research, personalise ...

companies transform how they communicate with their customers. You'll be selling technology that combines AI, automation, analytics and multi-channel communication to improve customer experience, increase productivity and generate more revenue. Technology with real customer impact. The platform is already helping businesses working with huge brands … software. Why this opportunity? £30,000-£35,000 basic + £45,000 OTE with uncapped commission AI-powered B2B SaaS product with proven customer results Manchester City Centre office with hybrid working Speak with senior decision-makers across established businesses Use AI every day to research, personalise and improve ...

invest in our technology landscape, we're also exploring a move towards a Salesforce ecosystem, giving you the opportunity to contribute to and gain experience in a major transformation programme. If you're a hands-on engineer who enjoys solving complex technical challenges, working closely with product teams … youll be doing You'll work as part of a collaborative engineering team, helping to design, build and maintain digital products that power our customer experiences. Please note this role is Hybrid and will require on site collaboration once a week in our Liverpool office. Key areas of responsibility ...

Enterprise Applications leadership team and lead the application support function. You'll bring together internal teams, service owners and suppliers, put governance and customer experience at the centre of live service and ensure new and changed applications can move smoothly into support. In this role … transition from change delivery into live service You'll thrive in this role if you have: You'll combine service leadership with a proactive customer mindset, using evidence to make decisions and helping others navigate competing priorities. demonstrable experience leading an enterprise application support or IT service management ...

investment platform. Job Description Build technology that makes investing feel good. We believe investing should feel good. That means more than creating great customer experiences. It also means having the secure, reliable and resilient technology behind the scenes to support our customers, our people and the way we operate. … engineers should understand the wider problem they're solving, not simply the individual component they're building. Technical skills You'll bring significant commercial experience developing services and APIs, along with a strong understanding of modern software engineering practices. Essential Significant commercial experience developing services and APIs using ...

HTTP requests daily and process more than 1.5 million bets per hour at peak. Job Description As a Senior Software Product Analyst, youll turn customer and marketing needs into clear product plans and useful improvements across our digital experience. Our Software Product Development department creates and improves the technology … that supports our products and customer experiences. Within the Marketing function, youll use your understanding of customers, regulatory requirements and our technology stack to shape improvements to direct-to-customer marketing across multiple touchpoints. Youll work with teams across the business to define requirements, prioritise initiatives and deliver ...

stability. Lead post-incident reviews and governance activities, ensuring lessons learned, corrective actions, and service improvement initiatives are implemented to strengthen operational resilience and customer experience. You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will … part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Proven experience leading Incident Management or Major Incident Management teams within complex IT service environments, with responsibility for service restoration, operational performance, and team development. Strong understanding of SIAM ...

Description Build the infrastructure people can rely on. We believe investing should feel good. Behind every reliable, secure and easy-to-use investing experience is technology people can depend on. As a Senior Infrastructure Engineer, you'll play an important role in making that possible, helping to keep … meet the needs of a growing, regulated business, supporting our operational resilience and regulatory responsibilities, including Consumer Duty. What you'll bring Infrastructure experience and technical delivery Strong experience in an Infrastructure Engineer or similar technical role, preferably gained in a Financial Services, regulated or business-critical technology ...

Bells infrastructure services, while supporting and enabling the business to achieve its regulatory requirements, including Consumer Duty. Competence and Knowledge Competence Strong experience in an Infrastructure Engineer or similar technical role, preferably gained in a Financial Services, regulated or business-critical technology environment. Experience designing, delivering and supporting … dependencies between infrastructure technologies, applications, networks, identity, security and operational processes. Ability to troubleshoot complex technical issues and support timely incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong ...

senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What You’ll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation … risk into efficient, automated, and customer-focused controls. Partner with AI and technology teams to integrate machine learning, data analytics, and automation into onboarding, monitoring, and investigations. Deliver clear, strategic insights to executive and board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion ...

integrations. Use AI coding tools to improve delivery while maintaining rigorous testing, security and code quality. Develop and deploy practical AI features that improve customer experiences and business processes. Own implementation, testing, deployment and ongoing support. Contribute to architecture, code reviews and engineering standards. Work collaboratively across product, design … platform and payments teams. What were looking for At least five years commercial software development experience. Strong experience developing Node.js backend systems. Proven API design and implementation skills. Experience with relational databases, including PostgreSQL, MySQL or SQL Server. A background in integrating external services. Confidence using AI coding ...

real-time betting opportunities on live sporting events, as well as industry-leading features such as Live Streaming and Match Live, to enhance the customer experience. Youwill help to deliver the best front end and user centric experience for our customers and team members. Youwillbe exposed to challenges … invaluable to the success of the team. This role is eligible for inclusion in the Companys hybrid working from home policy. Qualifications Strong experience with React, TypeScript, JavaScript, HTML5 and CSS. Experience building andmaintaininguser interfaces for complex, high-traffic products. Abilityto design front end solutions that support ...