1 to 25 of 47 Remote/Hybrid Customer Experience Jobs in the North West

more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth. Business Technology is Capgemini Invent … offerings and accelerators Participate in thought leadership and market-facing initiatives YOUR PROFILE Core Experience Proven experience in customer transformation, CRM, CX or service transformation consulting (10–15 years) Strong understanding of customer-facing operating models and workflow platforms Experience delivering digital transformation programmes Technical ...

architecture and strategic change agenda. You will bring together people, process, technology and organisational capability to simplify how we operate, improve efficiency, enhance our customer experience and enable sustainable commercial growth. You will also provide leadership across Business Architecture, Project Delivery, Business Analysis and Change Management , creating … simplify operations, improve productivity and create sustainable new ways of working. Lead the redesign and optimisation of critical end-to-end operational processes , including customer engagement, order-to-cash, depot operations, logistics, engineering and asset management. Drive improvements in customer experience and digital adoption , ensuring our systems ...

business, supporting a major programme of digital transformation across web and app experiences. This is a fantastic opportunity for someone with strong web analytics experience who wants to work across product, marketing, CRM, and customer experience teams, helping shape how digital journeys are measured, optimised, and improved. … role Reporting into the Digital Analytics Manager, you'll be the go-to analyst for website and app performance, helping stakeholders understand customer behaviour and make data-driven decisions. You'll work across: Product teams Marketing & Acquisition CRM Digital Experience App development initiatives The role combines analytics, reporting ...

shape how customers buy and sell through a complex two-sided marketplace. The role This is a classic Product Analytics role focused on understanding customer behaviour, product performance, experimentation, and growth. You'll sit within the Growth Analytics team, working closely with Product, Marketing, Commercial teams, agencies, and external … partners to solve business problems and improve customer outcomes. The business operates a sophisticated analytics ecosystem, with advanced event tracking and behavioural data collected across the entire customer journey. Rather than relying on traditional web analytics tools, they've invested heavily in modern product analytics capabilities and data ...

services they deliver. As the Dynamics 365 Platform Lead , you will own the end-to-end architecture and design for Dynamics 365 (Customer Service, Field Service) and Power Platform (Power Apps, Power Automate) including Co-pilot within these services. You will also establish and maintain platform governance, including standards … managing technical teams and third-party suppliers. Desirable: Experience within the housing, public sector, or regulated industries. Knowledge of customer experience (CX) and digital engagement platforms. Use of Co-pilot/AI within the Dynamics/Power Platform stack Experience with data and analytics integration (Power ...

services they deliver. As the Dynamics 365 Platform Lead , you will own the end-to-end architecture and design for Dynamics 365 (Customer Service, Field Service) and Power Platform (Power Apps, Power Automate) including Co-pilot within these services. You will also establish and maintain platform governance, including standards … managing technical teams and third-party suppliers. Desirable: Experience within the housing, public sector, or regulated industries. Knowledge of customer experience (CX) and digital engagement platforms. Use of Co-pilot/AI within the Dynamics/Power Platform stack Experience with data and analytics integration (Power ...

services they deliver. As the Dynamics 365 Platform Lead , you will own the end-to-end architecture and design for Dynamics 365 (Customer Service, Field Service) and Power Platform (Power Apps, Power Automate) including Co-pilot within these services. You will also establish and maintain platform governance, including standards … managing technical teams and third-party suppliers. Desirable: Experience within the housing, public sector, or regulated industries. Knowledge of customer experience (CX) and digital engagement platforms. Use of Co-pilot/AI within the Dynamics/Power Platform stack Experience with data and analytics integration (Power ...

Customer Success Manager Warrington (Hybrid 3 days office/2 days home) Travel to London once per month (fully expensed) Competitive Basis Salary (DOE) + Benefits Join one of No.1 Great Places to Work Talos360 is one of the UK's leading HR technology providers, helping organisations attract, hire … experiencing significant growth and now support over 900 organisations across the UK. Due to continued expansion, we are looking for a Customer Success Manager to join our growing team. This role will play a key part in supporting and developing customers using Talos Perform, our performance management platform, while ...

future technology landscape of a complex and evolving organisation. The organisation operates a large-scale, technology-driven environment where innovation, resilience, cybersecurity and customer experience are central to its long-term strategy. As investment in digital capabilities continues to grow, procurement is recognised as a strategic business function … outcomes within complex organisations. You will be confident operating in a dynamic environment and capable of balancing strategic thinking with strong delivery focus. Essential Experience Significant procurement experience across IT, software, SaaS, cloud or digital categories. Proven track record of leading complex sourcing and commercial negotiation activities. Experience ...

Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything … sales delivery across non-MNC field-based accounts within the Private Sector. It focuses on executing defined commercial plans, driving team performance and optimising customer outcomes. The role contributes to broader sub-functional goals by ensuring consistent delivery across retention, growth and customer experience within a defined ...

Opportunity We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within a large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across … customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that seamlessly combine digital capabilities, automation, and human interaction. You'll play a key role from problem definition through to delivery, ensuring services are designed ...

Opportunity We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within a large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across … customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that seamlessly combine digital capabilities, automation, and human interaction. You'll play a key role from problem definition through to delivery, ensuring services are designed ...

Conversion & Experimentation Manager Department: Growth Location: Manchester (Hybrid – 3 days office, 2 days remote) About the Role Our client is a rapidly growing, customer-focused business that has built its success by challenging traditional industry norms and delivering a simpler, more transparent customer experience. As part … Experimentation Manager to become the driving force behind key optimisation and growth initiatives. This role is ideal for someone who is passionate about understanding customer behaviour and improving conversion performance across the customer journey. You will leverage experimentation, behavioural insights, analytics and AI-powered tools to identify friction ...

Providing regular updates to senior internal and external stakeholders Measuring the effectiveness of product changes following implementation Recommending improvements to existing processes and the customer experience The background This role could suit an established Product Owner or someone who has progressed into Product Ownership from a Business Analysis … Project Management or Change background. Previous Transfer Agency experience would be advantageous but is not essential. Applications are welcomed from candidates across financial services, including: Asset management Wealth management Banking Pensions Insurance Investment operations Financial technology You should be able to demonstrate: Previous Product Owner or product delivery experience ...

Veterinary Customer Support and Onboarding Executive £35,000 to £40,000 Basic Salary + up to £15k bonus + car allowance Two Positions Available We are currently recruiting for two Veterinary Customer Support and Onboarding Executives . Position One Covering North England and Scotland Position Two Covering South … region you would prefer to cover. Are you looking for a new challenge? This is an exciting opportunity for someone with previous veterinary practice experience who is looking to move into the veterinary technology sector. Whether you have worked as a: Registered Veterinary Nurse Student Veterinary Nurse Veterinary Receptionist ...

your career development and the skills demand within the company, certifications etc.## **YOUR PROFILE**To succeed in the role, you will bring the following experience:**Big Deals experience**: Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing … capital allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny.**Leadership Experience**: Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience.**Strategic Thinking, Problem Solving, Stakeholder Management & Communication**: Ability to rapidly ...

take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. The Role: As Junior Legal Counsel - Product , you will provide practical, timely and commercially focused legal support to Booking.com's Trips Product teams … product legal advice with ownership of defined legal workstreams, scalable guidance and process improvements. Key responsibilities: Advise Product teams on product concepts, customer journeys, product requirements, UX designs, copy, pricing, promotions, rankings, personalisation, terms and disclosures. Identify and assess legal and regulatory risks, including consumer protection, privacy and data ...

week)£60,000 - £70,000 The Company They are a well-established digital platform business with a strong focus on technology, data, and customer experience. Significant investment across Product, Engineering, Data, and AI has created a sophisticated analytics ecosystem where data plays a central role in decision-making.Their analytics … Data Science teams to drive measurable business impact. The Role As a Senior Analyst, you will focus on behavioural analytics, audience measurement, and customer journey analysis within a product-led environment.You will: Analyse customer behaviour across complex digital journeys to identify opportunities for product and commercial improvements Develop ...

product development lifecycle. Salary: Up to 74.53 per hour PAYE Marketing Director Role: Plan and deliver Storefront activity to improve sales, margin and customer satisfaction. Manage onboarding, performance and compliance to maintain Store Front standards. Optimise product listings, descriptions and taxonomy to improve discoverability and client uptake. Develop … implement pricing and promotional strategies to maximise sales and margin. Lead cross-functional projects to improve listing quality, customer experience and fulfilment efficiency. Collaborate with marketing to plan and execute launches, campaigns and promotional calendars. Your Background : Hold a degree in Business, Commerce, Economics or a related discipline ...

attraction. The ease of catching the right flight. The confidence of seamless ground transport. Through our products, partners, and people, we empower everyone to experience the world. Role Description This role is based in Manchester, UK. Our Trips marketplace spans attractions, flights, and ground transport , and we are investing … heavily in Data & AI to unlock the next generation of customer and partner value across these verticals. Data & AI powers many of Booking.com's most impactful machine-learning capabilities. As a Senior Product Manager , you will play a critical role in expanding the impact of our Data & AI products ...

post implementation. Projects are undertaken primarily to deliver technology driven change in support of the evolving technology landscape however given the wider financial backdrop experience of delivering IT change in a financially regulated environment would be an advantage. What does the job involve? Managing the delivery of multiple technology … potential risk to consumer outcomes posed by the project Ensure that all duties are carried out with the aim of protecting customers and improving customer experience Supporting and enabling the business to achieve its regulatory requirements, including consumer duty Competence, knowledge and skills Strong technical knowledge and experience ...

proud of the progress we've made, but we're just getting started. Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital … sure they align with wider data infrastructure and operational processes. Produce digital performance insight across IVR, chatbot and online journeys, spotting opportunities to improve customer experience and self serve effectiveness. Deliver accurate, compliant complaints and regulatory reporting, ensuring outputs are auditable and meet both internal and external standards. ...

opportunity with a leading technology organisation, working with enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote … endpoint malware protection, endpoint security tooling and the use of AI within security environments. The Security Consultant - Endpoint Malware & AI will have strong experience deploying and configuring recognised endpoint technologies such as Trellix, Symantec and CrowdStrike, with Palo Alto Cortex XDR experience highly beneficial as XDR will ...

Stockport. Key Responsibilities: Design, develop and enhance Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, Platform Events, and APIs to support seamless customer and adviser journeys Deliver high-quality software through the full development lifecycle, including design, build, testing, deployment, release and ongoing support Lead the technical design … technical expertise and promoting continuous learning across the engineering community Evaluate new Salesforce capabilities, AI innovations, and platform enhancements, recommending opportunities to improve efficiency, customer experience, and business outcomes Job Requirements: Strong hands-on experience developing on the Salesforce platform, including Apex, Lightning Web Components (LWC), Flows ...

ownership of the development, management and presentation of our Office Supplies category across our ecommerce websites. This is an exciting opportunity for someone with experience in category management, buying, merchandising, ecommerce or a similar commercial role who enjoys working with data, identifying opportunities and turning insight into action. Youll … play a key role in shaping our product range, improving the online customer experience and supporting the continued growth of both branded and own-brand products. This role is based on site in Winsford with one day working at home after full training. Working hours 8:00am ...