1 to 25 of 28 Remote/Hybrid Customer Experience Jobs in the North West

through major incidents , ensuring rapid resolution, minimal financial impact, and continuous service improvement. Why This Role Is Critical Ticketing and payment platforms are live, customer-facing systems. When something goes wrong, money stops flowing . As Ticketing Operations Manager, you will: Protect revenue by ensuring maximum uptime across … team This is a senior operational leadership role with real accountability and influence. Key Responsibilities Lead the day-to-day operational management of all customer-facing ticketing and payment systems, including: Mobile ticketing apps Smartcards EMV/contactless payments Ticket vending machines Take ownership of major incident management ...

contract. This is a high-impact role at the heart of our digital transformation, leading three critical programmes that underpin our sales growth and customer experience strategy: HubSpot Sales & Marketing Automation E-commerce Replatform e-Billing Transformation If you thrive in complex digital environments, enjoy joining the dots … between data, technology and customer experience and love making things happen wed love to hear from you. What Youll Do As our Digital Marketing Project Manager, youll be the central point of control across multiple systems, teams and delivery partners. You will: Lead and manage integrated project plans ...

Customer Success Manager Strategy/Communication Hybrid (3-4 days onsite) Manchester Are you the kind of Customer Success Manager who enjoys being the glue between customers and product? The person who actually listens, spots patterns, and makes sure feedback turns into action rather than disappearing into … black hole? This is an opportunity to join a small, growing tech business and become their first-ever Customer Success Manager . There is no inherited playbook here. No established process you have to tiptoe around. Youll be setting the standard for how customer success works from ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

Forward Role has partnered with an established travel organisation seeking an experienced Senior Product Owner to take ownership of high-traffic, customer-facing websites across a portfolio of specialist travel brands. This role is responsible for shaping and optimising end-to-end website journeys, ensuring modern UX standards, strong … scalable, future-proof web platform. You will lead discovery, experimentation, delivery and continuous improvement across search, browse, product pages, booking flows and customer self-service. Working closely with UX, engineering, marketing and commercial teams, you will drive measurable improvements in customer experience and business performance within ...

Customer Contact Centre Change Delivery Lead Salary: £57,500 - £65,000 per annum Location: Manchester City Centre (Hybrid - 2 days in the office per week) Initial 24 month project with a variety of fantastic benefits. Are you ready to lead a major transformation and shape the future of customer service? We're looking for an experienced leader to deliver a cutting-edge transformation programme for our Customer Contact Centre. This is your chance to drive cultural, behavioural, and technical change while modernising customer experience and enhancing digital capabilities. What you'll do: Develop ...

Manager - SaaS to join their team. This is a remote role with a basic salary between £35K - £40K plus commission up to £30Kpa Responsibilities: Customer Relationship Management Act as the main point of contact for existing customers. Build strong relationships to understand customer needs, challenges, and goals. Conduct … Autodesk software and other solutions effectively. Organize training sessions, webinars, and workshops to enhance user adoption. Provide guidance on best practices and workflow optimization. Customer Advocacy & Feedback Encourage satisfied customers to provide testimonials, case studies, or referrals. Together with the customer, define a success plan with clear goals ...

Technical Pre- Sales Engineer - Manchester About the Company: A fast-growing, innovative SaaS business is transforming how marketing, sales, and customer experience teams make data-driven decisions. Their AI-powered call intelligence and analytics platform is used by enterprises across the globe to optimise campaigns, improve sales performance … enhance customer interactions. With strong growth and ongoing investment in AI, this is an exciting time to join a forward-thinking team building world-class technology. The Role: We're looking for a Solutions Engineer to support sales, onboarding, and customer success teams by providing expert technical insight ...

Hybrid working, at least 1 day a week onsite is essential* You'll be joining a high-impact engineering team working on the core customer journey within a large-scale travel and mobility platform. The team is focused on growth optimisation, improving discovery, conversion and overall customer experience … well-established team and supporting a phase of platform modernisation and experimentation. You'll work end-to-end, from ideation through to deployment, on customer-facing features used at scale. The Engineering Environment: React + TypeScript used exclusively on the frontend Node.js + TypeScript on the server side Strong ...

Customer Data and Insights Manager Permanent 39 hours - Monday to Friday Office based in Lytham St Annes, Lancashire* Salary: Up to £45,000 per annum (depending on experience) plus bonus and benefits. Closing date: Sunday 8th February Interviews: Initial Chats - w/c 9th February Were excited … recruiting for a Customer Data & Insights Manager to join our Beaverbrooks Digital and Brand Experience team. This would be a fantastic opportunity for someone with experience in a data management/data analytics role. The Customer Data & Insights Manager will play a critical role in ensuring ...

Role: IT Consultant Location: Preston/Bolton Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful … growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities ...

clients including ASOS, Nando's, Burberry, and the BBC. The aim is to help our clients gain a competitive edge and deliver the best customer experience possible. We are ranked 8th in the UK's Best Workplace 2022 list, 30th on the E-consultancy Top 100 Digital Agencies … Engaging with suppliers and 3rd parties for support, requests and opportunities, managing the relationship our clients get the best value for their services Commercial experience and high proficiency with industry standard across multiple of each: ◦ IAC tooling (Terraform preferably, or ARM/bicep and CloudFront) ◦ Core CI/ ...

responsible for ensuring the business maintains a highly secure and unified data ecosystem. The role bridges data management and insights to deliver impactful customer experiences. Core Responsibilities for this Data and Insights Manager role Ensuring a robust method of customer data collection across all channels. Overseeing customer … marketing teams and helping to develop strategies for segmentation for a personalised approach to marketing activity. Working with the tech team to optimise customer data integration. Developing reports/dashboards to keep stakeholders up to date with customer KPIs. Core Experience for this Data and Insights Manager ...

becoming the best tech, modern luxury, and sustainable mobility company in the world. The Enterprise API portfolio is here to enable seamless new customer experiences across all our iconic brands. We are scaling our API operations and looking for the best talent to join us as Senior Solution Engineer. … Responsibilities Work closely as part of our teams and provide technical leadership in designing evolvable systems that can scale to meet our customer needs. Help guide development using JLR API patterns and practices. As part of the team, you will collaboratively be designing, implementing, and run API technology solutions ...

go. What You’ll Be Doing: • Developing and enhancing .NET Core services hosted in Azure. • Creating new features that drive efficiency and improve the customer experience. • Collaborating with other engineers, testers, and product teams to deliver quality code fast. • Improving performance, reliability, and maintainability across a large distributed system. ...

core operational platform that supports a growing travel and tour operating business. This role is critical to ensuring that reservations, operations, finance, contracting and customer service teams have scalable, efficient and compliant systems that enable high-quality customer experiences and commercial performance. You will own the product vision … with engineering teams, third-party vendors and implementation partners to deliver high-quality features, integrations and upgrades. Act as the primary liaison between operations, customer service, finance, contracting, commercial and IT teams. Facilitate cross-functional workshops to ensure operational needs are clearly understood and represented. Ensure workflows are efficient ...

through to implementation and post-deployment review. Work closely with Financial Crime Operations to ensure monitoring rules reflect real investigative outcomes and support positive customer experiences. Act as a subject matter expert on transaction monitoring systems, controls, and financial crime risk trends. Produce clear documentation and reporting to support … work from concept to delivery. You also enjoy sharing knowledge and supporting others to grow their data and analytical skills. What Youll Bring Proven experience in financial crime prevention, including transaction monitoring, fraud detection, or AML systems. Strong knowledge of financial crime legislation, regulatory expectations, and good customer ...

About Car Finance 247 Car Finance 247 is the UK's leading online car finance broker, driven by innovation, technology, and a customer-centric approach. We're building a new platform to empower our dealer partners with scalable, FCA-compliant template websites, enabling seamless integrations and exceptional digital experiences. … websites. You'll work closely with designers, product owners, and other engineers to deliver robust, scalable, and secure solutions that drive dealer success and customer engagement. Location: Flexible/Hybrid options available Type: Contractor (3 month initial term) Salary/Rate: Based on experience Key Responsibilities: Platform Development ...

Chester. The role is on a permanent basis with excellent benefits. The Role: Were seeking a UX Designer to craft, refine, and enhance engaging customer experiences across my clients digital platforms. Youll play a key role in designing, developing, and optimising user journeys for a range of customer … usability and conversion. Plan and execute A/B tests (using tools like Convert) to validate design decisions and optimise performance. Map and refine customer journeys to remove friction points and enhance engagement. Advocate for accessibility, inclusivity, and UX best practices throughout the design process. £32,000-£40,000DOE ...

business operating across multiple online channels. They run a high-volume, multi-storefront operation and are continually investing in their digital platforms, infrastructure, and customer experience. The culture is pragmatic, fast-moving, and low-bureaucracy. Decisions are made quickly, people are trusted to take ownership, and the environment suits … build custom modules, resolve complex issues, support marketplace integrations, and collaborate with teams across the business to enhance operational efficiency, data accuracy, and customer experience. Key Responsibilities Magento 2 Platform Ownership Own the stability, performance, and evolution of the Magento 2 platform Design, build, and maintain custom Magento modules ...

will play a key role in supporting customers across the UK. This is a home-based position, perfect for someone with hands-on solar experience and a strong customer focus. What You'll Be Doing Provide technical advice and troubleshooting support to customers, installers, and service partners. Respond … operation of solar PV projects. Work with monitoring platforms to diagnose and resolve system faults. Collaborate with sales and aftersales teams to ensure exceptional customer experience. Maintain accurate service records and escalate complex issues when required. Ensure compliance with UK regulations and product certification standards. Occasionally travel within Europe ...

fast-scaling payments orchestration platform empowering businesses to take control of their payment infrastructure. We're passionate about improving the way people experience payments and are dedicated to building innovative, secure, and scalable systems. Role Summary We are looking for a pragmatic and hands-on AI Engineer to join … build new AI models, but to integrate AI technologies, develop smart workflows, and craft high-quality prompts that improve internal tools, developer productivity, and customer experiences. You will work closely with product, engineering, and operations teams to embed AI capabilities across Paydock’s platform and internal processes using tools ...

senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What Youll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk … into efficient, automated, and customer-focused controls. Partner with AI and technology teams to integrate machine learning, data analytics, and automation into onboarding, monitoring, and investigations. Deliver clear, strategic insights to executive and board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous ...

events and client meetings. About Triple Triple is a high-growth fintech disrupting the payment data enrichment landscape, leveraging technology to enhance customer experiences. Our unique ecosystem offers solutions like transaction brand enrichment, logo provisioning, geolocalisation, data categorization, subscription analysis, and carbon footprint measurement. Triple also develops reliable … financial institutions Travel for events and conferences Executing strategic sales plans with precision Identifying and evaluating potential opportunities with a keen eye for customer needs Navigating cross-functional teams to ensure seamless implementations and successful partnerships Exceeding Sales team KPIs and contributing to the company's overall growth trajectory ...

evolution of digital and AI-driven solutions. This role is pivotal in shaping next-generation AI-powered conversational platforms, driving innovation, and delivering exceptional customer experiences. You will collaborate with cross-functional teams, influence technical direction, and ensure alignment with strategic priorities. Key Responsibilities: Define and deliver the technical … alignment with governance standards. Build strong relationships across internal and external stakeholders to achieve key business outcomes. What They're Looking For: Proven experience in technical product management with a strategic mindset. Strong background in NLP-based products and AI-driven solutions. Ability to lead cross-functional teams ...