19 of 19 Remote ITIL Certification Jobs in the North West

BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A More ❯

BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A More ❯

and ensure a seamless experience for our teams and customers across Europe. What You’ll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service … when needed What You’ll Bring 5–10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous improvement Experience managing service KPIs, budgets, and external partners Why Join More ❯

or equivalent commercial-level experience. Have a bright, positive personality with a strong team-working ethic. You'll get extra points for... Exposure to Internet Information Services (IIS). ITIL certification. Experience using Jira. PowerShell scripting. Foreign languages (French, Spanish in particular). Thrive in a culture that values... Professional challenges Initiative-taking and confident approach at the workplace More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

Retail/Commerce. Finance/Projects. Supply Chain Management. Service Management. Asset Management. Professional Services. Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services. ITIL Certification. PERSONAL QUALITIES Excellent communication and customer interaction skills. Ability to work under pressure and meet agreed targets. Learn and keep up to date with industry-specific functionalities within More ❯

and compliance standards Promoting service excellence and team development What you’ll bring: Strong leadership in IT service delivery, ideally in a higher education or large public sector environment ITIL Foundation certification (higher-level ITIL qualifications desirable) Proven ability to manage complex services and influence a wide range of stakeholders A collaborative, adaptable, and customer-focused mindset More ❯

and compliance standards Promoting service excellence and team development What you ll bring: Strong leadership in IT service delivery, ideally in a higher education or large public sector environment ITIL Foundation certification (higher-level ITIL qualifications desirable) Proven ability to manage complex services and influence a wide range of stakeholders A collaborative, adaptable, and customer-focused mindset More ❯

through automation and AI, and implement it all directly with our customers. What you'll do This is an operational role, focusing on the Release Management function. Following common ITIL policies and procedures in support of release and change. You will ensure management of customer solutions aligns with operational support processes where possible. As well as adhering to agreed … in some out of hours working for co-ordinating releases on complex applications Who you are You will have: Strong customer and stakeholder management skills Knowledge and experience of ITIL best practices An ability to produce quality documentation Previous change or release management process operation and ownership Analytical and problem solving skills ITIL V3/V4 qualification in … Release Management preferable or other ITIL qualification A background in IT Services and (or) Telecoms Sector. Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive More ❯

through automation and AI, and implement it all directly with our customers. What you'll do This is an operational role, focusing on the Release Management function. Following common ITIL policies and procedures in support of release and change. You will ensure management of customer solutions aligns with operational support processes where possible. As well as adhering to agreed … in some out of hours working for co-ordinating releases on complex applications Who you are You will have: Strong customer and stakeholder management skills Knowledge and experience of ITIL best practices An ability to produce quality documentation Previous change or release management process operation and ownership Analytical and problem solving skills ITIL V3/V4 qualification in … Release Management preferable or other ITIL qualification A background in IT Services and (or) Telecoms Sector. Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive More ❯

services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL qualified or equivalent experience. Proven management experience in large scale IT Live Service, layered multi-supplier organisations and services. Ability to contribute and steer resolution in major incident meetings More ❯

services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL qualified or equivalent experience. Proven management experience in large scale IT Live Service, layered multi-supplier organisations and services. Ability to contribute and steer resolution in major incident meetings More ❯

project delivery activities Engaging with stakeholders to deliver tailored, high-quality IT solutions Strong leadership in IT service delivery, ideally in a higher education or large public sector environment ITIL Foundation certification (higher-level ITIL qualifications desirable) We are committed to equality, diversity and inclusion, and actively encourage applicants from all backgrounds. Join us in shaping a More ❯

related tech such as Terraform or CloudFormation - Enhanced experience of AWS cloud technologies, e.g., ECS, EC2, VPC, Lambda, CFS. Ideally AWS certified. - Observability Systems, e.g., New Relic, CloudWatch, SquadCast - ITIL Qualified or awareness of the framework. Bonus Qualifications: -Experience with Linux system administration and troubleshooting. -Basic knowledge of AWS cloud technologies such as EC2, S3, RDS, and ECS. -Exposure … to databases such as MySQL, MariaDB, or Cassandra. -Understanding of monitoring tools (New Relic, CloudWatch, Nagios). -Awareness of ITIL frameworks and structured service operations. -NISC2 or similar security qualifications or knowledge Why should you join us? Brand new collaborative, open-concept office for those days when you want to work collaboratively in person! We're located in the More ❯