15 of 15 Remote/Hybrid ITSM Jobs in the North West

product community or thought leadership group. Experience developing or contributing to business continuity or disaster recovery plans. Awareness of upcoming trends in ITSM, low-code/no-code platforms, and digital service delivery. Experience implementing or integrating other modules within the ServiceNow ecosystem (e.g. HRSD, SecOps, GRC). Selection Process ...

opportunity to work with enterprise clients and provide technical leadership across projects. Key Responsibilities: Architect and deliver ServiceNow solutions that address business challenges across ITSM and other modules (ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.). Lead and mentor teams of ServiceNow developers, providing technical guidance and implementing ...

Tendering and bid support experience Managing Profit & Loss, forecasting and financial reporting Confident user of business tools such as Oracle, Remedy ITSM and MS Office What we offer: A career at Telent spans sectors, roles, technologies and customers, offering opportunities to develop new skills and make a real impact. ...

performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

regular audits of the CMDB data and drive remediation activities to close gaps. Your Technical Toolkit Platform Expertise: Deep hands-on experience with major ITSM platforms (ServiceNow preferred, but BMC Helix or similar considered). Discovery Tools: Proven track record in configuring automated discovery and service mapping in hybrid-cloud ...

systems Use of Microsoft Office Suite GCSE English Language and Maths grade C or above (or comparable qualification) Desirable ITIL Foundation Certificate in IT Service Management Educated to A level standard Experience Essential Substantial experience in a technical role Proven experience in the development of computer based solutions Systems development ...

support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritise effectively. Experience with IT Service Management Tools. What we offer you We are a Living Wage employer with Investors in People Platinum status, and as such have a great range ...

problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Experience of ITSM processes. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing ...

customers unify physical, logical and virtual infrastructure data in one manufacturer-independent model—supporting accurate documentation, capacity planning, controlled change and integration into wider ITSM/CMDB ecosystems Headquartered in Ellwangen/Jagst (Germany) with global offices and a strong partner ecosystem, we operate internationally and deliver locally with high ...

medical | Pension | Bonus | Hybrid working | 12 Month FTC Join a collaborative professional services firm as ServiceNow Platform Lead, owning the platform life cycle across ITSM and enterprise workflows. Based in Liverpool (Albert Dock - James Street Station) with hybrid working (2 days onsite) , you'll lead upgrades, custom development and integrations ...

Private medical | Pension | Bonus | Flexible working | 12 Month FTC Join a collaborative professional services firm as ServiceNow Platform Lead, owning the platform lifecycle across ITSM and enterprise workflows. Based in Liverpool (Albert Dock – James Street Station) with hybrid working (2 days onsite) , you’ll lead upgrades, custom development and integrations ...

services (e.g. Network) Review and redesign integration patterns involving Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other asset pipelines. Ensure designs comply with ITSM practices (Incident, Change, Problem, Request) and support operational processes. Align CMDB data structures to our client's Metamodel, EA standards, and post cyber incident requirements. … impacting CMDB launch targets. Ensure integration patterns support resiliency, failover, and end to end reconciliation. Required Experience & Skills Architecture & Technical Skills Proven experience architecting ITSM platforms (Helix preferred, ServiceNow or similar acceptable). Deep understanding of CMDB design, data modelling, discovery, reconciliation, and multi source CI ingestion. Familiarity with ...

service management platform Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models Ensure alignment with enterprise architecture standards, governance, and ITSM best practice Support service taxonomy, dependency mapping, and service-centric operating models Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners … Translate architecture into clear guidance to support delivery and go-live readiness Essential Skills & Requirements: Proven experience architecting ITSM/Service Management platforms (Helix, ServiceNow, or similar) Strong understanding of CMDB design, data models, and multi-source integrations Solid grounding in ITIL and service management operating models Experience working within ...

direction and roadmap for ServiceNow globally Working closely with senior business stakeholders to translate complex requirements into scalable solutions Delivering and optimising solutions across ITSM, ITOM, HR, CSM, Service Catalogue, App Engine and integrations (including collaboration tools) Driving automation, workflow efficiency, reporting and platform optimisation to maximise ROI Owning upgrades … strong documentation, governance, resilience, and best-practice delivery What Theyre Looking For Strong commercial experience on the ServiceNow platform (Senior level) Deep understanding of ITSM lifecycle, workflows, and platform architecture Experience integrating ServiceNow with other SaaS and on-prem systems Comfortable working across Agile delivery , sprints, and backlogs (Azure DevOps ...