1 to 25 of 26 Remote/Hybrid ITSM Jobs in the North West

SIAM principles, supplier governance, and service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers. Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management. Experience developing and analysing service performance metrics ...

integration experience: designing and implementing API-based (REST/SOAP) connections between IGA platforms and external systems such as HR systems, cloud identity providers, ITSM platforms, and directory services. Solid understanding of IGA and governance concepts: JML lifecycle, RBAC, least privilege, separation of duties, access certification, privileged session management ...

investigating application, workflow, access, and integration issues Ability to analyse logs, system behaviour, and user-reported issues to determine root-cause Familiarity with IT service management processes such as Incident, Problem, and Change Management Experience using ticketing/service management tools (e.g. ServiceNow, Jira) Strong communication and stakeholder management skills ...

managing audit requests Nice to have: - Experience working with Civica UPM or other pension administration platforms - ITIL v4 certification or experience applying IT service management principles - Experience with automation tools, workflow technologies, APIs and system integration solutions - Familiarity with Agile delivery methodologies and continuous improvement practices Working with and upholding ...

managing audit requests. Nice to have Experience working with Civica UPM or other pension administration platforms. ITIL v4 certification or experience applying IT service management principles. Experience with automation tools, workflow technologies, APIs and system integration solutions. Familiarity with Agile delivery methodologies and continuous improvement practices. Working with and upholding ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

planning skills with a keen eye for detail. Ability to explain complex technical issues in simple terms to non-technical individuals. Proficiency with IT Service Management tools to record, manage, and resolve incidents. Ability to remain calm under pressure and adapt to changing situations. Strong problem-solving and analytical abilities ...

proactive customer mindset, using evidence to make decisions and helping others navigate competing priorities. demonstrable experience leading an enterprise application support or IT service management function, including internal teams and third-party partners expert applied knowledge of application management and governance, including audit, risk, resilience and continuity a practical understanding ...

Practical troubleshooting experience across multi‐vendor network estates such as Cisco, Juniper, Arista, Fortinet, Palo Alto Networks or F5. Experience integrating network platforms with ITSM, monitoring or observability tools, preferably ServiceNow and DX NetOps Spectrum. Ability to interpret alarms, telemetry, configurations, routing tables, logs and packet or path information ...

edge services within complex organisations. Strong expertise in service design, target operating models, governance frameworks, service ownership and operational readiness. Experience implementing IT service management disciplines, including service transition, incident and problem management, lifecycle management and service acceptance. Broad understanding of modern infrastructure technologies, including virtualisation/HCI, Kubernetes, networking ...

solutions, and platforms. Proactively calling the customer to troubleshoot and resolve issues. To Be Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal ...

management principles. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong organisational and project management skills. Proficiency in IT service management tools and software. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only ...

documentation skills Desirable Criteria Experience with monitoring and logging platforms such as Zabbix & Grafana or similar Experience integrating infrastructure platforms with ServiceNow or similar ITSM tooling Familiarity with Atlassian products such as Jira and Confluence Strong collaborative working and stakeholder management skills Find out more about our organisation and values ...

IT service solutions, ensure they are scalable and secure, and align with ITIL and governance. Collaboration with stakeholders will cover requirements, integration with ITSM processes, and producing operational documentation. #J-18808-Ljbffr ...

proactive customer mindset, using evidence to make decisions and helping others navigate competing priorities. demonstrable experience leading an enterprise application support or IT service management function, including internal teams and third-party partners expert applied knowledge of application management and governance, including audit, risk, resilience and continuity a practical understanding ...

Major Incidents, managing escalations, and driving effective cross-functional collaboration to minimise business impact and restore services quickly. Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice. Experience analysing incident trends ...

Senior Solutions Architect, you'll be responsible for: Portfolio Roadmaps Strategic Direction Architecture Leadership Solution Design Technical Debt Visibility Change Shaping Service Platforms ITSM Operational Capabilities Internal Productivity Platforms We'd love you to have: Significant Solution, Domain, Product or Enterprise Architecture experience. Experience shaping technology roadmaps and strategic change. ...

retrieval-augmented generation and human-in-the-loop patterns. Experience building secure integrations with enterprise APIs, repositories, cloud services, CI/CD, observability or ITSM platforms. Experience creating evaluation frameworks for agent quality, task completion, safety, reliability, latency and cost. Strong understanding of agent security, including workload identity, least privilege ...

environment. MDM Expertise: Hands-on experience with Jamf, Intune, or equivalent MDM platforms. Service Management: ITIL 4 Foundation or equivalent service-management qualification. Modern ITSM: Experience with modern ITSM platforms featuring native Slack integration (e.g., Jira Service Management, Freshservice, or similar). Asset Management: Exposure to IT asset lifecycle management ...

management teams. The candidate should have hands-on NetBrain experience, strong scripting skills (Python/Ansible), and a track record of integrating platforms with ITSM and monitoring tools. #J-18808-Ljbffr ...

senior stakeholders. Your Skills and Experience Proven experience within Problem Management, Service Management, or Service Integration environments. Strong understanding of ITIL and IT Service Management principles. Experience conducting and facilitating Root Cause Analysis investigations. Knowledge of Incident Management, Change Management, Service Level Management, and Supplier Management processes. Experience working within … reporting skills with the ability to identify trends and drive service improvements. Excellent communication and stakeholder management skills. Experience using ServiceNow or other ITSM platforms would be advantageous. SIAM (Service Integration and Management) experience would be highly desirable. Your Security Clearance To be successfully appointed to this role, it ...

quality and process adherence Build a collaborative, accountable and high-performing team culture Service Improvement & Digital Enablement Support the adoption of Service Desk tools, ITSM processes and self-service capabilities Champion automation and digital support solutions that improve efficiency and user experience Work closely with Service Desk, ServiceNow and technical … Essential Previous experience leading or managing a Desktop Support, End User Computing or IT Support team Strong understanding of Service Desk operations and ITSM principles Experience managing incidents, requests, escalations and service performance Experience working with ITSM platforms such as ServiceNow Strong knowledge of Microsoft 365 technologies, including Teams, SharePoint ...

platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with … critical incidents What We're Looking For Good experience in infrastructure support, ideally within a managed services environment Experience using monitoring tools and ITSM platforms Good Windows Server administration and troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication ...

current service offerings and business needs. Essential skills and experience Experience with service catalogue management tools. Strong understanding of the ITIL framework and IT service management principles. Excellent communication and stakeholder management skills. Ability to collaborate effectively with cross-functional teams. Strong organisational and project management capabilities. Proficiency in IT … Long-term contract runs until Feb 2027. Hybrid working model (60% office, 40% remote). Opportunity to work within a large-scale IT service management environment. How to apply If you're interested in this opportunity, apply with your latest CV, availability and preferred location. If this role ...

work-life balance. Occasional travel is expected to sites within the allocated areas and beyond as required. What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base … life balance . Occasional travel is expected to sites within the allocated areas and beyond as required. What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base ...