1 to 25 of 28 Remote/Hybrid ITSM Jobs in the North West

technology platforms.Demonstrable experience managing CMDB governance, asset lifecycle management, configuration audits, and data quality initiatives to ensure accurate and reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service ...

Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise … efficiency, and digital transformation goals.Designing and delivering compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.Advising clients on how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment ...

accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:• Experience working within IT Service Management, Service Operations, Service Delivery or a similar technology environment • Experience analysing data and identifying trends, risks and opportunities to improve service performance and customer outcomes ...

accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring: • Experience working within IT Service Management, including service delivery via 3rd party telecoms providers• A base knowledge of networking technologies including IP addressing, switching and routing, firewalling principles • Experience analysing data ...

project teams Practical experience in one or more of the following domains: o M&A transactions o Information security o Cyber security o IT service management o IT optimization o Information management o Digital transformation o Cyber/disaster recovery, incident and crisis management Specific industry experience will ...

performance.This will include:* **SRE Operating Model & Ways of Working**: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery.* **Reliability Measures (SLIs/SLOs) & Error Budgets**: Establish service measures and targets ...

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...

integration patterns, data modelling and enterprise integration technologies.Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable, accessible and upgrade-safe solutions.Track record ...

testing, validation, and deployment strategiesLead functional design reviews, solution gates, and senior stakeholder alignment sessionsDemonstrate deep functional expertise across multiple core ServiceNow modules (ITSM/ITOM/CSM/HRSD) and advise on platform capabilitiesOversee the translation of high-level business requirements into prioritized backlogs and high-quality user stories ...

understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

will be highly valued. · Hands-on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows. · Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery. · Experience with DevOps ...

Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSMProven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple ...

Establish KPIs, SLAs, and governance forums (e.g. QBRs, service reviews). Drive continuous improvement, innovation, and performance remediation where required. Coordinate closely with IT service management, cyber, and data teams on supplier performance and issue resolution. Risk, Governance & Compliance Ensure all IT & Data procurement activity complies with internal policies ...

large-scale ServiceNow transformations in complex enterprises.Strong Private Sector knowledge, including business transformation, operations and customer outcomes.Experience with relevant ServiceNow capabilities such as ITSM, ITOM, ITAM, SPM, CSMExperience shaping, mobilising and governing multi-workstream programmes.Track record of building high-performing teams, coaching senior practitioners and improving delivery capability. Consulting ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria ITIL qualification or substantial experience in IT Service Management with a focus on SACM Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise Strong technical understanding ...

experience across IT infrastructure, networks, telephone systems and end-user computing, ideally within a multi-site organisation. You will also have experience in IT service management, supplier and contract management, cyber security, disaster recovery and project delivery. A good understanding of Microsoft 365, Azure, PowerApps and Power BI, alongside knowledge ...

models.Demonstrated ability to work in a fast paced, challenging, and varied environment.Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, HRSD, iRM, ITOM, and CSM or equivalent.Demonstrate thought leadership in Energy, Resource and Industrial (ER&I) industries.Commercial awareness to manage effective client, supplier, and partner ...

delivery & leadership of IT and Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics ...

Technical Architect or Technical Lead capacity. Experience leading and mentoring ServiceNow development teams. Expertise across multiple ServiceNow product lines, including at least three beyond ITSM, such as: ITOM ITAM HAM/SAM SPM HRSD CSM Strong scripting and integration experience using JavaScript, SQL, REST/SOAP APIs, and Web Services. ...

applying security controls in live environments. Incident, problem and service management: Proven experience providing 3rd line support and managing incidents, problems and changes using ITSM practices, including proactive monitoring and service improvement. Operational ownership and decision making: Ability to manage day-to-day operational issues, analyse root causes, and take ...

defense (1LoD) remediation plans.Connect to your skills and professional experience QualificationsEssential:Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controls.Ability to work independently and proactively is essential.Strong management communication, technical and remote collaboration skills are a must with the ability ...

retrieval-augmented generation and human-in-the-loop patterns. Experience building secure integrations with enterprise APIs, repositories, cloud services, CI/CD, observability or ITSM platforms. Experience creating evaluation frameworks for agent quality, task completion, safety, reliability, latency and cost. Strong understanding of agent security, including workload identity, least privilege ...

platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with … critical incidents What We're Looking For Good experience in infrastructure support, ideally within a managed services environment Experience using monitoring tools and ITSM platforms Good Windows Server administration and troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication ...

services, integration patterns, data modelling and integration technologies.Experience configuring CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to align with architecture roadmaps and governance, make evidence-based technical recommendations and deliver secure, scalable, maintainable and upgrade-safe solutionsStrong consulting, communication … environments.Desirable skills:ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).ServiceNow Certified Implementation Specialist (CIS) in one or more product streams (e.g., ITSM, CSM, HRSD, ITAM) ITIL Foundation or Agile methodology certifications (e.g., Scrum Master) Experience contributing to ServiceNow platform health checks, release upgrades, or instance consolidation projects ...

core components of a Technology organisation.Expertise in at least one or more of the following areas: Operating models, Technology strategy, IT Service Management (ITSM) and ITIL, Technology transformation design and implementation, moving to product-based ways of working or Value stream mapping.Proven ability to develop and maintain long-standing relationships ...