25 of 25 Remote/Hybrid ITSM Jobs in the North West

support and manage our infrastructure services and enterprise tools. The ideal candidate will have strong hands on experience across device management, collaboration platforms, IT service management, and infrastructure operations. This role requires excellent technical capability, strong ownership, and the ability to work across multiple technology domains. Duties and Responsibilities Provide ...

office twice a week and travelling to clients sites across the UK as and when needed. About you: You have experience in an IT Service Management roles within a Managed Services Provider, technology services organisation or complex enterprise IT environment You have a strong practical knowledge of ITIL 4, with ...

/validation New starter/leavers management in Azure for FDIS Formal qualifications required; • ITIL Foundation V4 Skills required; • Office 365 use and administration • ITSM tool use • Microsoft Azure • Microsoft Intune • HP hardware Experience required; • Ideally at least 2/3 years previous experience in a 2nd line support role ...

This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets ...

artefacts (e.g. data models, reference architectures) Excellent stakeholder management, communication, and influencing skills Experience in leading change, driving improvement, and mentoring teams Familiarity with ITSM/ITIL principles and data governance frameworks Relevant degree or equivalent experience, with architecture certification (e.g. TOGAF, DAMA) The following skills are advantageous ...

personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will take calls and log them into our ITSM and allocate them to the relevant colleague if you are unable to do a first-time fix. The role covers several offices within a region ...

/certificates). Implementing and evidencing IT controls (access, change, logging/monitoring, backup/restore testing) with audit-ready documentation. Operating within formal ITSM and change control (incident/problem/change) with risk-based change assessment. Strong documentation, evidence discipline and stakeholder communication. Desirable Engineering controls mapped ...

responsibilities Contribute to establishing a repeatable onboarding model for future suppliers Service Management & Operational Readiness Enablement Support the onboarding of suppliers across core IT Service Management processes, ensuring alignment with client operational standards and governance Work with service management and security leads to ensure supplier readiness in areas such ...

skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow. Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global ...

mentoring and leadership responsibilities Nice to Have Experience working within Government, Defence, or National Security environments Familiarity with secure or classified programmes Knowledge of ITSM or operational support environments Experience working within highly regulated or mission-critical sectors Whats on Offer Flexible remote and hybrid working options 37.5-hour working ...

operations and the employee lifecycle Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

Required Experience: 5+ years of ServiceNow experience Strong ServiceNow Performance Analytics and Reporting expertise Experience with Analytics Workspace and dashboard development Strong understanding of ITSM processes and ITIL best practices Excellent stakeholder management and communication skills Experience delivering KPI frameworks and executive reporting Preferred: Experience with Predictive Analytics or Predictive ...

postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure … customer service orientation with excellent communication skills. Working knowledge of PowerBI, Windows 11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service ...

objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

traces, events) Ability to analyse telemetry data to identify performance bottlenecks, availability risks, and system anomalies Ability to integrate Dynatrace, Grafana or Splunk with ITSM tools (such as ServiceNow) and CI/CD pipelines for proactive monitoring Have good problem-solving abilities with a systematic approach to diagnosing complex technical … good experience of using Cloud solutions such as Azure & AWS and containerized environments (Kubernetes, OpenShift) to implement cloud-native monitoring Have good knowledge of ITSM/incident management tools integration. Interacts with and influences colleagues and has working level contact with customers Applies methodical approach to issue definition and resolution ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

Proven experience in IT transformation and/or transition projects Strong project delivery experience An understanding of enterprise applications, integrations and IT service management (ITSM) Experience with GBS or Shared Services models ...

ITSM ServiceNow Developer Liverpool (Hybrid Working) Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus … knowledge sharing across the team About You Proven experience in ServiceNow development and/or administration (approx. 2-4 years) Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.) Hands-on experience with configuration-first development approaches Exposure to integrations, testing frameworks, and CI/CD practices Strong stakeholder ...

ServiceNow Developer s for a 3-month contract. It's a fully remote role focused on designing, configuring, and delivering scalable enterprise solutions across ITSM, ITOM, and Employee Centre modules . Candidates must hold active, verifiable UK SC Clearance to be considered for this position Key Responsibilities … acti ve UK SC Clearance ServiceNow Experti se: Proven hands-on experience in ServiceNow development and implementation Core Modul es: Deep technical understanding of ITSM, ITOM, and Employee Centre Integration Sta ck: Practical experience wi th APIs, IntegrationHub, and MID Servers ITOM Process es: Strong knowledge of CMDB, Discovery, Service ...

ITSM ServiceNow Developer Liverpool (Hybrid Working) Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus ...

ITSM ServiceNow Developer Liverpool (Hybrid Working) Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus ...

ITSM ServiceNow Developer Liverpool (Hybrid Working) Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus ...