2 of 2 Remote Incident Manager Jobs in the North West

We are working with a leading Managed Services Provider seeking a proactive individual to join their Operational Support Centre in Manchester. This key hybrid position focuses on major incident management (60-70%) and team leadership (30-40%) - you will be pivotal in overseeing critical customer incidents, guiding a team of service desk engineers, and shaping the culture of an … evolving service organisation. Key Details: Job Title: Major Incident Manager Location: Manchester Office Salary: Up to £40,000 (Dependent on Experience) Set up: Hybrid - 3 days in the office What's in it for you? Responsibility across major incidents that directly influence customer satisfaction Leadership and development opportunities to manage and mentor a growing team, shaping a team … weeks, with an impressively low call our rate – with a £250 bonus payment for each week , you will boost your total annual earnings by £3,300. Key Responsibilities: Incident management: Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination of response Communicate clearly and confidently with customers, executives, and internal More ❯

Lead Incident Response Manager - Build It, Lead It, Own It £125,000 + bonus | Hybrid (Manchester-based) | Clear path to Technical Director When a cyber incident hits, you are the calm in the chaos. You take control, make the decisions, and guide clients through the storm. This is your opportunity to lead a fast-growing Incident … the function your way, lead high-impact response work, and progress to Technical Director of Cyber within 12 to 18 months. Why This Role Stands Out Lead the full incident response lifecycle from triage and containment to negotiation and recovery Work directly with senior stakeholders and executive teams, trusted as the safe pair of hands when it matters most … defined path to board-level progression What You Bring You are credible, composed, and technically sharp. You can brief a board in the morning and work through a live incident in the afternoon. Experience that will stand out: Proven experience leading or coordinating major incident response cases such as ransomware or business email compromise Strong communicator who is More ❯