for this particular role Salary: £37,047 What you'll be doing: Assisting in the day-to-day delivery of Service Request, and general monitoring activities Incident and Request Management through our toolset Service Now Contributing to, and maintaining a support knowledge base Toolset Account Management across a variety … of Air platforms. Providing specialist advice on toolset usage to the userbase InfrastructureMonitoring Supporting Licence Renewal, Hosting and Utilisation Monitoring activities Reporting on toolset data, and service statistics Ongoing Professional Development on Aerospace toolsets Your skills and experiences: Essential: Understanding of IT Service Delivery, and a More ❯
for this particular role Salary: £37,047 What you'll be doing: Assisting in the day-to-day delivery of Service Request, and general monitoring activities Incident and Request Management through our toolset Service Now Contributing to, and maintaining a support knowledge base Toolset Account Management across a variety … of Air platforms. Providing specialist advice on toolset usage to the userbase InfrastructureMonitoring Supporting Licence Renewal, Hosting and Utilisation Monitoring activities Reporting on toolset data, and service statistics Ongoing Professional Development on Aerospace toolsets Your skills and experiences: Essential: Understanding of IT Service Delivery, and a More ❯
IT processes, systems, and documentation to ensure consistency and compliance. Work alongside suppliers and service providers to ensure high service standards. Assist in IT infrastructuremonitoring, daily contingency checks, and backup management. Identify and implement opportunities to improve IT infrastructure security and efficiency. Train users and assess More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Amazon
an advocate on behalf of AWS customers, maintaining composure and leadership in very dynamic and high-pressure situations. You are excited about owning critical infrastructure services, those that serve global customers, 24x7 and relish the opportunity to work on technical initiatives that drive continuous improvement in the Support experience … E2M 'Event Management' team, we work to identify widespread and/or systemic customer-facing problems for Amazon Web Services. We are responsible for monitoring internal tools to identify customer-impacting issues. When an issue is identified, we ensure the appropriate business and technology leaders, and their teams, are … support and improve E2M's ability to deliver on that objective Analyse data trends on internal tickets, customer contacts, social media, and network and infrastructuremonitoring to identify potential issues Build a broad understanding of AWS architecture and service inter-dependencies Design, build, or collaborate on solutions using More ❯