Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
CCA Recruitment Group
Role: Customer InsightAnalyst Salary: Up to £42,000 + bonus + benefits Term: 12 month FTC Location: Manchester, Telford or Milton Keynes up to 2 days per week hybrid working Hours: Mon-Fri This is a great opportunity for an experienced Customer InsightAnalyst to going my contact centre clients growing team. Hybrid working out … offices in Manchester, Milton Keynes or Telford. Do you have a passion for Customer Excellence? Are you a great storyteller? Are you experienced using SQL and Tableau? The Customer InsightAnalyst gathers and interprets data on customer satisfaction for their business. As a customer InsightAnalyst, your job duties include conducting insight to collect client … feedback, analysing data, and creating reports for the company management team. Liasing with your stakeholders to grown and maintain strong relationships. The Customer InsightAnalyst role duties include: Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement More ❯
Rochdale, Lancashire, England, United Kingdom Hybrid / WFH Options
Adecco
Customer InsightAnalyst Location: Rochdale (Hybrid) Permanent, 36.25 hours per week £42,668 + benefits package Are you passionate about using data to enhance customer experiences? Our client is seeking a dynamic and analytical Customer InsightAnalyst to join their innovative Data and Insight team! This is a fantastic opportunity to make a real impact … by transforming customer feedback into actionable insights that drive service improvements and elevate customer satisfaction. Key Responsibilities: Design & Implement Surveys: Lead the creation of customer insight surveys (satisfaction, perception, and transactional) that are statistically robust and aligned with industry regulations. Data Integrity Monitoring: Ensure survey performance and data quality while continuously seeking improvement opportunities. Feedback Analysis: Dive deep into … customer segmentation models to inform strategic service delivery. Engaging Presentations: Craft compelling, data-driven presentations for senior stakeholders, turning complex insights into clear, actionable outcomes. Cross-Functional Collaboration: Facilitate insight workshops and foster collaboration across departments to inspire customer-led innovation. What We're Looking For: Technical Skills: - Strong proficiency in data analysis and advanced analytical skills using analytical More ❯
Rochdale, Lancashire, England, United Kingdom Hybrid / WFH Options
James Andrew Recruitment Solutions (JAR Solutions)
Customer InsightAnalyst Salary: £42,000 Our client, a leading mutual housing society with over 12,000 homes, is seeking a Customer InsightAnalyst to join their Analytics and Insights team. This role offers excellent flexibility with hybrid working (4-6 days per month in their Rochdale office) and the opportunity to work directly alongside senior … stakeholders at all levels, including senior management Desirable Requirements: Housing sector experience is beneficial, though candidates from retail, banking, or other customer-focused sectors with good crossover in customer insight methodologies are welcomed Previous experience in property development or related fields would be advantageous Experience with survey platforms, SQL, and advanced analytics tools would strengthen your application Location: Rochdale More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
James Andrews Technology
Customer InsightAnalyst - Manchester/Hybrid Our client, a leading housing society, is seeking a Customer InsightAnalyst to join their Analytics and Insights team. This role offers excellent flexibility with hybrid working (4-6 days per month in office) and the opportunity to work directly alongside senior leadership in a collaborative environment. This position sits … stakeholders at all levels, including senior management Desirable Requirements: Housing sector experience is beneficial, though candidates from retail, banking, or other customer-focused sectors with good crossover in customer insight methodologies are welcomed Previous experience in property development or related fields would be advantageous Experience with survey platforms, SQL, and advanced analytics tools would strengthen your application Location: Manchester More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
James Andrews Technology
Customer InsightAnalyst - Manchester/Hybrid Our client, a leading housing society, is seeking a Customer InsightAnalyst to join their Analytics and Insights team. This role offers excellent flexibility with hybrid working (4-6 days per month in office) and the opportunity to work directly alongside senior leadership in a collaborative environment. This position sits … stakeholders at all levels, including senior management Desirable Requirements: Housing sector experience is beneficial, though candidates from retail, banking, or other customer-focused sectors with good crossover in customer insight methodologies are welcomed Previous experience in property development or related fields would be advantageous Experience with survey platforms, SQL, and advanced analytics tools would strengthen your application Location: Manchester More ❯
bolton, greater manchester, north west england, united kingdom Hybrid / WFH Options
James Andrews Technology
Customer InsightAnalyst - Manchester/Hybrid Our client, a leading housing society, is seeking a Customer InsightAnalyst to join their Analytics and Insights team. This role offers excellent flexibility with hybrid working (4-6 days per month in office) and the opportunity to work directly alongside senior leadership in a collaborative environment. This position sits … stakeholders at all levels, including senior management Desirable Requirements: Housing sector experience is beneficial, though candidates from retail, banking, or other customer-focused sectors with good crossover in customer insight methodologies are welcomed Previous experience in property development or related fields would be advantageous Experience with survey platforms, SQL, and advanced analytics tools would strengthen your application Location: Manchester More ❯