5 of 5 Remote/Hybrid Journey Map Jobs in the North West

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

owner/manager, analyst, strategist, business designer, or customer‐success specialist. Familiarity with - or willingness to learn - tools and techniques such as Customer Journey Mapping or Target Operating Models (training provided). Basic understanding of business process mapping and requirements gathering. Skills including problem solving, research, analysis ...

ecosystem. Candidates may come from a Product Management, Product Ownership, or Service Design background, provided they bring strong experience in end-to-end journey design, ideally within loyalty, rewards, incentives, fintech, or subscription-based products. The Role You’ll work closely with the Head of Product and cross … functional teams across engineering, design, data, marketing, and commercial partnerships. Your core responsibility will be to own and optimise the in-app rewards journey, ensuring it aligns with customer needs, business goals, and delivery realities. You’ll take a holistic view of the customer lifecycle—connecting touchpoints, identifying ...

needs into epics, features, and user stories with clear acceptance criteria. Document functional and non-functional requirements, ensuring traceability and alignment with business objectives. Map as-is and to-be processes, identifying automation opportunities and efficiency gains. Collaborate with developers and testers on data flows, API contracts, and test … coverage. Support backlog refinement and prioritisation, ensuring stories are ready for sprint planning. Contribute to UX validation and user journey mapping to ensure intuitive solutions. Communicate progress, risks, and impacts clearly to technical and non-technical audiences. Essential Skills Proven experience as a Business Analyst in software ...

values - being Guest Hearted, embracing Limitless Thinking, Owning Our Impact, and Winning as One - you'll monitor performance across the guest's digital journey, from the search and discovery website through to the booking engine, identifying trends, issues, and opportunities, and communicating these to colleagues via dashboards … measurement strategy for the website, ensuring comprehensive tracking of all key user interactions, engagement events, and conversion funnels Analyse the full digital guest journey, currently focussing on the search and discovery website and our booking engine Perform detailed analysis - including browser and device type, segmentation trends, geographic trends ...