2 of 2 Remote/Hybrid Knowledge Management Jobs in the North West

this role, you will look after the content that sits within our Intercom chatbot, work closely with teams across the business to keep our knowledge base accurate and up to date, and use data to understand what our customers need so the bot gets smarter every day. You will … technology and want to build a career in Conversational AI, this is a great opportunity to get involved and grow with us. Content Creation & Management Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys. Structure conversation flows, decision trees, and escalation paths for smooth ...

Organisation This is a large, global organisation where technology plays a central role in how the business operates. Core systems underpin finance, people, knowledge management, client engagement, and service delivery, making this a high-profile and business-critical position. The organisation continues to invest in modern platforms, cloud … track record of leading system integration, modernisation, or cloud-aligned initiatives ** Confident people leader with experience managing teams and third-party partners ** Excellent stakeholder management skills, able to balance competing priorities and influence at senior levels ** Solid understanding of live service, support, and operational resilience in a 24/ ...