OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role … provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and networkmonitoring of the FTTP network, you will play a … key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of development in More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Senior Network Operations Engineer Pay up to £68,517 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an outstanding Senior Network Engineer to join our community of tech experts in DWP Digital, to assist in the design of Infrastructure services in collaboration with Architecture … solve issues. Excellent planning and implementation methodology. Skilled Practitioner with extensive experience and proven track record in the understanding of ITSM processes. Detailed working knowledge and practical experience of Network infra in Wifi, DC On-prem, Cloud, Next Generation Firewall, Load-balancing, and PKI technologies. Significant demonstrable experience with networkmonitoring and analysis tooling You and your … role Our Senior Network Engineers provide operational support and carry out planned BAU work such as upgrades and failover exercise as well as provide input into service improvements. This is a hands-on technical leadership role where you'll guide a team of capable engineers, support complex infrastructure, and drive innovation across Wi-Fi, On-Prem, and Cloud environments. More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Senior Network Operations Engineer Pay up to £68,517 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an outstanding Senior Network Engineer to join our community of tech experts in DWP Digital, to assist in the design of Infrastructure services in collaboration with Architecture … solve issues. Excellent planning and implementation methodology. Skilled Practitioner with extensive experience and proven track record in the understanding of ITSM processes. Detailed working knowledge and practical experience of Network infra in Wifi, DC On-prem, Cloud, Next Generation Firewall, Load-balancing, and PKI technologies. Significant demonstrable experience with networkmonitoring and analysis tooling You and your … role Our Senior Network Engineers provide operational support and carry out planned BAU work such as upgrades and failover exercise as well as provide input into service improvements. This is a hands-on technical leadership role where you'll guide a team of capable engineers, support complex infrastructure, and drive innovation across Wi-Fi, On-Prem, and Cloud environments. More ❯
equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Networkmonitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify trends and take More ❯
equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Networkmonitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify trends and take More ❯
equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Networkmonitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify trends and take More ❯
equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Networkmonitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify trends and take More ❯