Platform Operations Specialist
- Location
- Manchester, England, United Kingdom
About the Role As part of the Customer Experience team, the Customer Solutions Advisor will play a pivotal role in optimising our Customer Interactions Platform (Zendesk) to accelerate the digital customer and colleague experience at On the Beach. You will configure, maintain, and continuously improve our platform through … increase customer confidence and satisfaction whilst reducing unnecessary contact volumes. What you’ll be doing day to day Configure and maintain the Zendesk platform including triggers, automations, workflows, apps, integrations, and user management Develop and implement new automations in both chat and ticket workflows that reduce manual effort ...