1 to 2 of 2 Senior Service Manager Jobs in the North West with Remote Work Options

your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you. As our Senior Service Operations Manager, you will be responsible for overseeing the day-to-day operations of our IT services to ensure smooth delivery … an extra paid day off every year to help local charities and community organisations. The Role Main responsibilities include: Lead and manage the Technology Service teams, ensuring timely resolution of incidents and service requests while maintaining high levels of customer satisfaction. Monitor service performance metrics, identify areas … for improvement, and implement strategies to enhance service quality and efficiency. Develop and maintain service level agreements (SLAs) and Operational level agreements (OLA) with stakeholders and ensure adherence to agreed service levels. Supporting the continuous improvement of IT services across the organisation Responsible for maximising the number more »

Basic information Location Bristol, Edinburgh, Glasgow, London, Manchester Service line Consulting Date published 21-May-2024 Req # 15821 Job description Connect to your IndustryAre you energised by the opportunity to tackle some of the world’s biggest and most complex social, environmental and economic challenges? Do you get … programmes that are not only innovative, but deliver the most positive impact for all, and in doing so you’ll develop trusted relationships with senior business stakeholders. Within Programme Leadership, the continued success of our Financial Services practice means that we are looking to grow the team further by … with clients to solve complex issues, through leading teams to design, shape and deliver strategically significant projects and programmes Work with a range of senior stakeholders both internally within Deloitte and in client organisations at all levels, as a subject matter expert on Programme LeadershipApply a combination of consulting more »