2 of 2 Remote/Hybrid Service Desk Analyst Jobs in the North West

looking for a Service Desk Analyst to act as first point of contact for all university stakeholders. You will be working in a collaborative environment supporting a highly diverse range of customers including staff, students and associate members. We are interested in hearing from candidates … demonstrate excellent customer service from a previous service desk environment. This is a fantastic opportunity for anyone who is interested in continuing their professional development, working on a desk that handles a wide variety of cases to support the technology infrastructure that is critical ...

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely … email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring ...