2 of 2 Remote Service Desk Analyst Jobs in the North West

The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department. Client Details This professional services organisation is a medium-sized business with a focus on … operates in Manchester and values efficient processes and high-quality technical support. Description Provide first line technical support to staff, resolving IT issues effectively and efficiently. Monitor and manage service desk tickets, ensuring timely responses and resolutions. Assist with setting up and maintaining user accounts, hardware, and software. Collaborate with the wider technology team to escalate and resolve … license is desirable but not essential. Comp TIA A+ certification (or similar qualification) desirable but not essential Willingness and capacity to upskill quickly and efficiently. Profile A successful IT Service Desk Analyst should have: Previous experience in a first line IT support role or similar within the professional services industry. Knowledge of common IT systems, software, and More ❯

The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department. Client Details This professional services organisation is a medium-sized business with a focus on … operates in Manchester and values efficient processes and high-quality technical support. Description Provide first line technical support to staff, resolving IT issues effectively and efficiently. Monitor and manage service desk tickets, ensuring timely responses and resolutions. Assist with setting up and maintaining user accounts, hardware, and software. Collaborate with the wider technology team to escalate and resolve … license is desirable but not essential. Comp TIA A+ certification (or similar qualification) desirable but not essential Willingness and capacity to upskill quickly and efficiently. Profile A successful IT Service Desk Analyst should have: Previous experience in a first line IT support role or similar within the professional services industry. Knowledge of common IT systems, software, and More ❯