Blackburn, Lancashire, North West, United Kingdom Hybrid / WFH Options
Erin Associates
Software SupportManager Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software SupportManager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership … and outstanding customer service. Core Responsibilities Software SupportManager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our … DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role … As a Lead Digital Practice SupportManager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our … DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role … As a Lead Digital Practice SupportManager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. More ❯
bolton, greater manchester, north west england, united kingdom Hybrid / WFH Options
DWP Digital
DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our … DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role … As a Lead Digital Practice SupportManager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. More ❯
preston, lancashire, north west england, united kingdom Hybrid / WFH Options
DWP Digital
DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our … DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role … As a Lead Digital Practice SupportManager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
DWP Digital
DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our … DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role … As a Lead Digital Practice SupportManager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. More ❯