1 of 1 Remote Ticket Management Jobs in the North West

new and ongoing incidents via phone, email, and remote access tools, while upholding excellent customer service standards. Ensure that all incidents and service requests are accurately logged in the ticket management system. Aim to resolve tickets upon first contact, escalating them to appropriate support teams when necessary. Work within established SLAs to meet business expectations, adhering to IT … a professional telephone manner. Proven experience delivering high-quality ICT customer service with meticulous attention to detail. Proficiency in implementing and supporting ICT equipment, services, and systems. User Account Management experience, particularly with Active Directory (AD). Strong skills in end-user hardware and software support for Windows desktop PCs and laptops. Familiarity with ICT terminology and a general More ❯