2 of 2 Remote/Hybrid Usability Testing Jobs in the North West

centric UX experience with authentification, MFA, IDV, and recovery journeys. Strong experience designing accessible, low friction user journeys. Strong experience with Figma, prototyping, and usability testing. Good background in behavioural change or service design. Strong stakeholder management skills in regulated environments. What you'll get in return ...

outcomes. Own communication, training and adoption strategies. Responsibilities Lead UX discovery for new IDV and SSPR journeys (Helpdesk & Self Service). Conduct user research, usability testing and journey optimisation. Develop adoption and communications plans for phased rollout. Translate complex identity flows into user friendly experiences. Support change readiness … friction user journeys. Strong communication and stakeholder engagement capability. Desirable Experience Behavioural change or service design background. Experience with Figma, prototyping tools, and usability testing. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able ...