1 of 1 Remote WFM Jobs in the North West

workflows, routing models and exception paths • Design the control framework for finance, KYC, AML, export compliance and audit evidence • Specify the tooling architecture across case management, CCaaS and IVR, WFM, document handling, OCR and RPA and analytics • Build demand and capacity models with forecasting, staffing, shift patterns and seasonality planning • Define SLAs, OLAs, MI, dashboards, cost to serve metrics and More ❯