1 of 1 Remote IT Analyst Jobs in North Yorkshire

IT Service Desk Engineer Location: Fully Remote Salary: £25-£29k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing colleagues with the … tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are … job satisfaction and wellbeing really matter. Principal Accountabilities: * Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment More ❯