Service Desk Analyst
- Hiring Organisation
- Investigo
- Location
- York, England, United Kingdom
incidents and service requests Log, categorise, and prioritise tickets accurately Provide 1st line or 2nd line support depending on experience Troubleshoot issues across Windows, Microsoft 365, Active Directory/Azure AD, Intune, VPNs and networking Manage tickets through to resolution or escalate where required Work to strict … Line/Tier 2 support experience Strong technical skills across: Active Directory/Azure AD (Entra) Microsoft 365/Office 365 Intune/endpoint management Windows 10/11 Networking basics (TCP/IP, VPNs) Experience in multi-site or enterprise environments Strong troubleshooting ...