5 of 5 Remote/Hybrid Microsoft 365 Jobs in North Yorkshire

incidents and service requests Log, categorise, and prioritise tickets accurately Provide 1st line or 2nd line support depending on experience Troubleshoot issues across Windows, Microsoft 365, Active Directory/Azure AD, Intune, VPNs and networking Manage tickets through to resolution or escalate where required Work to strict … Line/Tier 2 support experience Strong technical skills across: Active Directory/Azure AD (Entra) Microsoft 365/Office 365 Intune/endpoint management Windows 10/11 Networking basics (TCP/IP, VPNs) Experience in multi-site or enterprise environments Strong troubleshooting ...

clear communication and effective resolution. Oversee ITSM processes including incident, change, problem and CMDB. Monitor service performance and produce KPI and trend reporting. Support Microsoft 365, Azure and Cisco Meraki environments. Ensure secure configuration, identity/access management and resilience. Support disaster recovery planning, testing and reporting. … Provide VIP/executive IT support. Mentor and support junior team members. Experience Required: IT service operations experience. Strong ITSM experience and CMDB management. Microsoft 365, Azure, Cisco Meraki experience. Incident, problem, change and escalation management. KPI reporting and service performance analysis. Strong user facing IT support ...

clear communication and effective resolution. Oversee ITSM processes including incident, change, problem and CMDB. Monitor service performance and produce KPI and trend reporting. Support Microsoft 365, Azure and Cisco Meraki environments. Ensure secure configuration, identity/access management and resilience. Support disaster recovery planning, testing and reporting. … Provide VIP/executive IT support. Mentor and support junior team members. Experience Required: IT service operations experience. Strong ITSM experience and CMDB management. Microsoft 365, Azure, Cisco Meraki experience. Incident, problem, change and escalation management. KPI reporting and service performance analysis. Strong user facing IT support ...

Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes If you're interested in this role, click 'apply ...

succeed The hiring managers are looking for bright, enthusiastic candidates who have a real passion for IT & Tech. A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside ...