4 of 4 Proactive Monitoring Jobs in North Yorkshire

chance of calls closing first time and without introducing new issues or unnecessary risk. Develop and maintain in-depth knowledge of supported customer applications. Proactive in managing support contracts. Working with the customer to identify critical periods, or changes in environment and customer resource. Recognise the importance of and … dedicate time to proactive monitoring and maintenance, identifying and managing potential issues prior to them becoming critical. Maintain up-to-date and robust customer documentation to support rapid and effective ticket handling and minimise single points of failure within the team. Demonstrate a mindset of adding customer value … beyond incoming tickets, including communicating relevant product upgrades and proactive maintenance. Follow the Simpson's Support Guide for ticket handling and time recording. Ensuring token-based support contracts are tracked and reports issued to the customer monthly, or otherwise as agreed. Work with the consulting team to ensure smooth More ❯

to define scope, estimate effort, and establish roadmap Architect and implement reliable platform features at scale for hundreds of thousands of users daily Build proactive monitoring, alerting, and rapid incident response processes Balance feature development with technical debt reduction Integrate new AI-driven capabilities to enhance security and More ❯

to define scope, estimate effort, and establish roadmap Architect and implement reliable platform features at scale for hundreds of thousands of users daily Build proactive monitoring, alerting, and rapid incident response processes Balance feature development with technical debt reduction Integrate new AI-driven capabilities to enhance security and More ❯

to define scope, estimate effort, and establish roadmap Architect and implement reliable platform features at scale for hundreds of thousands of users daily Build proactive monitoring, alerting, and rapid incident response processes Balance feature development with technical debt reduction Integrate new AI-driven capabilities to enhance security and More ❯