Technical Support Engineer
North Yorkshire, England, United Kingdom
Russell Tobin
Job Title - Deskside Engineer Level of Clearance - BPSS Client - IT Renowned Firm Duration - 3 Months Contract Job Responsibilities: Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. Analyses systems needs, troubleshoots problems. Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release and security standards. Good communication skills, able to articulate technical solutions using basic explanations. Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth. Requirement. Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service More ❯
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