Service Desk Analyst
- Hiring Organisation
- Investigo
- Location
- York, England, United Kingdom
incidents and service requests Log, categorise, and prioritise tickets accurately Provide 1st line or 2nd line support depending on experience Troubleshoot issues across Windows, Microsoft 365, Active Directory/Azure AD, Intune, VPNs and networking Manage tickets through to resolution or escalate where required Work to strict SLAs … Tier 1: Experience in a 1st Line/Service Desk/Helpdesk role Strong customer service and communication skills Basic knowledge of Windows and Microsoft Office/365 Experience working with ticketing systems and SLAs For Tier 2: Proven 2nd Line/Tier 2 support experience Strong technical ...