IT Service Desk Analyst
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Reed Technology
line support team possessing an excellent technical knowledge at a 2nd line level, supporting Windows endpoints, peripherals, mobile devices, business critical applications, infrastructure services and technologies. The role will be working day shifts 8-4 or 9-5 with 4 days in the office and 1 day working … 2nd line senior and the 1st line support team to improve the overall user experience and bring enhanced technical knowledge. Principal Accountabilities: Technical Services - Provide a high level of technical knowledge and applying effective troubleshooting techniques to aid in efficient incident resolution with in KPI's. Incident & Request … peripheral equipment (Troubleshooting and configuration). Experience supporting mobile and tablets (IOS - Android) Good working knowledge of Active Directory, GPO, ADFS and PowerShell. Good understanding of MFA, SSO and Conditional Access. Experience with managing the workload in ticketing systems AZ-900 Certification Desirable Azure AD Administration More ❯
Employment Type: Permanent, Work From Home
Salary: £30,000
Posted: