Job Title : ApplicationSupportAnalyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused ApplicationSupportAnalyst to join our 1st Line Support team. You'll be the … first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live … information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to More ❯
Job Title : ApplicationSupportAnalyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused ApplicationSupportAnalyst to join our 1st Line Support team. You'll be the … first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live … information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to More ❯
ApplicationSupportAnalyst £31,671 - £35,700 per annum Chester - Agile Full time Permanent About You We are seeking a highly motivated IT ApplicationSupportAnalyst for a position which plays a key role in ensuring the Association maximises the benefits of their ICT investment through the support, training and … delivering new IT business systems and transformational business change to the Association. You need to be a customer-focused individual, able to work with minimal supervision to deliver applicationsupport on the latest technologies and systems. The main responsibilities will include: Providing first- and second-line customer support for Muirs core business systems, including but not … the right individual. If you think youve got most of what we are looking for, but not everything, wed still love to hear from you. The closing date for applications is 19th September 2025 at 5pm. Youll need to submit a CV and supporting statement telling us about you and why you're right for the job. Interviews will More ❯
Are you passionate about resolving issues before they impact the user? Join our fast-paced IT Operations team as an ApplicationSupportAnalyst on a 6 Month Fixed Term Contract , where you'll be the first line of defence in maintaining a seamless customer experience across our tech estate. You'll monitor live systems, respond to … for future growth and we would love to give you the opportunity to grow with us! Interested? Take a look below to understand what youll be doing as ApplicationSupportAnalyst: Monitoring and logging application events, system failures and alerts across business-critical IT systems. Providing first-line support and incident resolution, escalating only … effective communication on live issues. Still interested? Great News! We are looking for: Degree qualified or equivalent experience in an IT-related field. Experience in system operation or applicationsupport in a live environment. Familiarity with ITSM tools such as ServiceNow. Working knowledge of monitoring tools (e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using More ❯
