Salesforce Technical Architect - Service Cloud & Agentforce
- Hiring Organisation
- Focus on SAP
- Location
- West Yorkshire, England, United Kingdom
architecture for a major enterprise customer service transformation programme . This senior, hands-on role combines Salesforce Service Cloud and Agentforce architecture with Azure DevOps, CI/CD, Trunk-Based Development, enterprise integration and release governance . You will own the target-state Salesforce architecture , providing … assisted customer service . Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration, workflows, escalation and human hand-off . DevOps, CI/CD & Engineering Define Salesforce DevOps strategy across Azure DevOps, Salesforce DX, Git and CI/CD , including environment ...