2 of 2 CSOC Jobs in the North of England

technical changes. Identifying service inadequacies and contributing to the Customer Service Improvement Plan. Maintaining understanding of current and emerging infrastructure technologies. Working closely with CSOC in the event of received intelligence or Cyber-Attack. Any other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead ...

Dashboards and maintain call queues at acceptable level adhering to IS charter for call resolution Follow agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement. Troubleshooting on service issues and represent EUC at Incident Post Mortem and Change meetings. Monitor EUC systems … teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOC External Company Contacts: Thales customers, Technology Vendors, External Suppliers Person Specification Qualifications and Training: Bachelor Degree level education/experience Five years minimum working ...