1 of 1 Civica Jobs in the North of England

assist with a process improvement exercise centred within Revenues & Benefits. The successful person must have experience of Revenue & Benefits transformation as well as systems Civica and Northgate within a local authority setting. Key deliverables: Map end-to-end customer journeys within the debt function. Identify and document failure demand … budget constraints) Identify opportunities for automation and robotic process automation. Assess channel shift options deliverable in-house with existing systems. Understand current usage of Civica and Northgate within the service before any system recommendations are made. Build trust with stakeholders. Please note only applicants with experience of business analysis, service ...