Chester, Cheshire, United Kingdom Hybrid / WFH Options
Pontoon
Incident Management Analyst** (Contract) Duration: 6 Months (Possibility for extension) Location: Chester/Hybrid (3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Position Summary An exciting opportunity to be a part of the Bank's Global Command Centre team, working as an Incident Management Analyst. Our team is responsible for … enabling operational excellence by detecting, predicting, and preventing customer and business impacting technology incidents and restoring service as quickly as possible when disruptions do occur. The Command Centre EMEA Incident Management Analyst will report into the EMEA Incident Management Lead, and primary responsibilities will include overseeing the Bank's incident posture during the EMEA shift, acting to … Ensure standard call facilitation and call leadership for all incidents reported. Lead and manage bridge line troubleshooting, engage technical teams, and escalate issues to leadership as needed. Coordination of response efforts across technical teams, senior management, and invested stakeholders. Clear and effective communication when collaborating with stakeholders and internal teams. Experience and confidence in being able to communicate effectively More ❯
efforts—managing the public-facing data protection account, responding to data subject requests, and supporting our operating companies with Subject Access Requests (SARs), Data Protection Impact Assessments (DPIAs), and incident responses. You’ll also work closely with the Data Protection Officer on strategic initiatives, data inventories, and awareness campaigns to strengthen our compliance posture. Key Responsibilities Respond to all … enquiries, requests, and complaints from data subjects Support SARs, DPIAs, and data breach incident management across the Group Assist with data protection audits of business areas and processes Collaborate with IT, Procurement, and process owners to map personal data processing activities Maintain detailed records of all data protection requests and processing activity Use Microsoft Purview to classify and manage More ❯
sunderland, tyne and wear, north east england, united kingdom
The Go-Ahead Group
efforts—managing the public-facing data protection account, responding to data subject requests, and supporting our operating companies with Subject Access Requests (SARs), Data Protection Impact Assessments (DPIAs), and incident responses. You’ll also work closely with the Data Protection Officer on strategic initiatives, data inventories, and awareness campaigns to strengthen our compliance posture. Key Responsibilities Respond to all … enquiries, requests, and complaints from data subjects Support SARs, DPIAs, and data breach incident management across the Group Assist with data protection audits of business areas and processes Collaborate with IT, Procurement, and process owners to map personal data processing activities Maintain detailed records of all data protection requests and processing activity Use Microsoft Purview to classify and manage More ❯
is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual More ❯
is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual More ❯
is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual More ❯
is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual More ❯
