2 of 2 Remote Infrastructure Monitoring Jobs in the North of England

IT services provider in a mostly remote capacity, with occasional visits to the Portsmouth office. This is a great opportunity for someone with solid infrastructure knowledge and a proactive mindset who enjoys troubleshooting, collaborating with teams, and learning new technologies. You'll be responsible for supporting customer environments, handling … Key Responsibilities: Take ownership of customer support tickets, following internal processes and ensuring SLA adherence Troubleshoot issues independently or collaboratively, escalating where necessary Monitor infrastructure performance and proactively address any issues Support installation, configuration, and upgrades of operating systems and software Assist with virtualisation and cloud technologies Contribute to … accurate asset records and update documentation Follow and uphold change control processes Technologies: Windows and/or Linux Operating Systems Virtualisation Platforms Cloud Environments Infrastructure Monitoring and Management Tools Microsoft Entra and Azure Environment Management Python and PowerShell scripting experience Veeam VBR server experience would be beneficial to More ❯

an advocate on behalf of AWS customers, maintaining composure and leadership in very dynamic and high-pressure situations. You are excited about owning critical infrastructure services, those that serve global customers, 24x7 and relish the opportunity to work on technical initiatives that drive continuous improvement in the Support experience … E2M 'Event Management' team, we work to identify widespread and/or systemic customer-facing problems for Amazon Web Services. We are responsible for monitoring internal tools to identify customer-impacting issues. When an issue is identified, we ensure the appropriate business and technology leaders, and their teams, are … support and improve E2M's ability to deliver on that objective Analyse data trends on internal tickets, customer contacts, social media, and network and infrastructure monitoring to identify potential issues Build a broad understanding of AWS architecture and service inter-dependencies Design, build, or collaborate on solutions using More ❯