CustomerSuccessManager £50,000Basic+OTC|SaaS Manchester-Hybrid Joinafast-growingSaaScompanyastheirCustomerSuccessManager,youllbethetrustedadvisorforyourcustomers,helpingthemunlockthefullpotentialofthisinnovativeplatform.Fromseamlessonboardingtodrivingadoption,coachingcompliancestrategies,andensuringcustomersachievemeasurablesuccess,thisroleisallaboutbuildingstrongpartnerships.It'saboutmorethansupportit'saboutfosteringgrowth,identifyingopportunities,anddeliveringexceptionalcustomerexperiences. KeyResponsibilities CustomerSuccess&AccountManagement Buildandmaintainstrong,long-termrelationshipswithcustomers,ensuringtheyreceiveanoutstandingexperienceateveryinteraction. Proactivelymonitorcustomersatisfactionandengagement,addressingconcernstoensureretentionandloyalty. Drivecustomerrenewalsbyconsistentlyhighlightingthevaluedeliveredthroughouttheirjourney. Identifyupsellingorcross-sellingopportunitiesandcollaboratewiththeSalesteamtoexpandaccounts. Onboarding&CustomerCoaching Guidecustomersthroughasmoothonboardingprocess,settingthemupforlong-termsuccess. Delivertailoredcoachingsessionstosimplifycompliancemanagementandempowercustomerstoachievetheirgoals. ...