1 to 25 of 27 Remote Root Cause Analysis Jobs in the North of England

leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce … incidents to be resolved at lower support tiers. Conduct postmortem investigations on critical incidents, identify and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review … regarding the progress of individual problems. Be flexible and willing to work longer hours or outside of regular working hours in the event of critical issues that require expedited root cause analysis. There may be a future requirement to work on a shift basis outside of the normal 9 to 5 schedule, and the role may also transition More ❯

knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem Management, including root cause analysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical … skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is More ❯

hybrid and flexible working arrangements available. Please consult your recruiter for details. Grade: GG10 - GG11 Referral Bonus: £5,000 Job Description Serve as the point of escalation for intrusion analysis, forensics, and incident response queries. Provide root cause analysis for complex, non-standard findings and anomalies without existing playbooks. Mentor team members and share knowledge proactively. … red team and pentest findings to improve detection rules. Provide forensic support and threat emulation to improve alert triage and accuracy. Identify gaps in SOC processes, data collection, and analysis, demonstrating the need for improvements through scenarios and red teaming. Perform complex threat hunting, automation, and analytic enrichment tasks. Set vision and milestones for emulation and detection capabilities, influencing More ❯

the UK, monitoring rotating equipment such as gas and steam turbines, gearboxes, pumps, compressors, electric motors, fans, and other machinery. Utilize various analytical techniques and technologies, such as vibration analysis (manual, online, wireless), thermal imaging, and oil analysis, to detect and investigate machine failures. Perform root cause analysis (RCA) of damages and propose solutions to More ❯

metering community. Translate threat trends into actionable insights and drive improvements across the organisation. Evaluate and recommend tools that enhance detection and response capabilities. Conduct forensic investigations and perform root cause analysis of security incidents. What are we looking for? Proven experience in incident response and leading investigations in complex environments. Strong understanding of the cyber threat More ❯

and monitoring of disaster recovery solutions and backup strategies Ensure compliance with internal security policies and regulatory requirements (e.g., GDPR, ISO27001, PCI DSS v4.0) Provide 3rd line support and root cause analysis for complex issues Write PowerShell scripts to automate and streamline administrative tasks Document system configurations, changes and standard operating procedures Participate in infrastructure projects, including More ❯

and monitoring of disaster recovery solutions and backup strategies Ensure compliance with internal security policies and regulatory requirements (e.g., GDPR, ISO27001, PCI DSS v4.0) Provide 3rd line support and root cause analysis for complex issues Write PowerShell scripts to automate and streamline administrative tasks Document system configurations, changes and standard operating procedures Participate in infrastructure projects, including More ❯

to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct root cause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuous improvement at product and service levels. Ensure thorough testing and quality standards for … to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct root cause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuous improvement at product and service levels. Ensure thorough testing and quality standards for More ❯

resilient hybrid infrastructure solutions across Azure and traditional platforms. Collaborate with DevOps, SecOps, and development teams to support deployments and maintain secure, reliable environments. Support incident response and perform root cause analysis of infrastructure-related issues. Contribute to disaster recovery and business continuity planning. Lead infrastructure product evaluations and take part in implementing new technologies. Ensure solutions More ❯

and Reporting: Define and track key quality metrics to measure the effectiveness of QA processes. Provide regular reports and updates on testing progress, coverage, and results to stakeholders. Conduct root cause analysis on defects, working closely with development teams to resolve issues and prevent recurrence. Skills and Experience of a Lead QA Analyst; Experience in quality assurance More ❯

components such as Azure Data Factory, Databricks, Synapse and Azure SQL Database Assisting development activities on our legacy SQL Server data warehouses and facilitating our transition to Azure Performing root cause analysis on reported issues and helping to identify solutions Assisting in creating and maintaining comprehensive documentation of data transformations, processes and systems Peer reviewing code changes … and trends in data and reporting technology Skills and Experience: Demonstratable interest in data concepts; eager to learn new technologies and methodologies in data solution design Exposure to data analysis, data cleansing and reporting techniques Foundational knowledge and experience of querying, profiling and manipulating data in one of either T-SQL or Python Knowledge of relational databases and common More ❯

Drive process and quality improvements within the Service Department under the guidance of the Product Support Manager. Ensure technical quality and best engineering practices through data collection, research, and analysis during process improvements. Collaborate with the service commercial team to implement best practices, improve processes, and drive cost-saving initiatives. Produce clear and concise quality reports, audits, process flows … costs through better internal and contractor processes. Provide technical support and contribute to improving warranty and concession processes as needed. Essential Qualifications & Skills: Relevant engineering qualification(s) Strong data analysis, report writing, and project management skills Excellent knowledge of power generation processes Advanced Excel and Microsoft Office skills Proficiency in creating processes using Visio Ability to conduct research on … skills in English Clean UK driving license (category B) Desirable Experience: BEng (Hons) degree Experience in a similar role requiring problem-solving, technical interpretation, and report writing Experience with root cause analysis Proven track record of managing customer relationships Personal Attributes: Strong relationship management and communication skills at all levels Focused, resilient, and able to prioritize company More ❯

market-leading products. Contributing SAP data expertise to individual project teams or work streams as part of larger projects and programmes. Taking part in client discovery, requirement gathering and analysis workshops. Designing efficient data models and ETL process across a range of technologies. Planning and performing data migrations. Establishing effective working relationships with peer-level clients as part of … and techniques, including InfoPackages, Data Transfer Processes (DTPs), and ABAP routines. Create and maintain process chains for data loading and transformation. Develop and maintain BW queries and/or Analysis for Office (AFO). Implement security concepts and authorization roles within the BW environment. Develop and maintain documentation for all BW solutions. Monitor and analyze BW system performance and … identify areas for improvement. Optimize data models, ETL processes, and queries for performance. Troubleshoot and resolve complex technical issues related to BW. Perform root cause analysis and implement preventative measures. Collaborate with other technical teams (e.g., SAP Basis, ABAP development, database administration) to ensure seamless integration of BW with other systems. Expertise across the full lifecycle of More ❯

market-leading products. Contributing SAP data expertise to individual project teams or work streams as part of larger projects and programmes. Taking part in client discovery, requirement gathering and analysis workshops. Designing efficient data models and ETL process across a range of technologies. Planning and performing data migrations. Establishing effective working relationships with peer-level clients as part of … and techniques, including InfoPackages, Data Transfer Processes (DTPs), and ABAP routines. Create and maintain process chains for data loading and transformation. Develop and maintain BW queries and/or Analysis for Office (AFO). Implement security concepts and authorization roles within the BW environment. Develop and maintain documentation for all BW solutions. Monitor and analyze BW system performance and … identify areas for improvement. Optimize data models, ETL processes, and queries for performance. Troubleshoot and resolve complex technical issues related to BW. Perform root cause analysis and implement preventative measures. Collaborate with other technical teams (e.g., SAP Basis, ABAP development, database administration) to ensure seamless integration of BW with other systems. Expertise across the full lifecycle of More ❯

and Qualifications Strong functional knowledge of Microsoft Dynamics 365 (Finance & Operations, SCM, WMS), AX2012, and related modules (Finance, Supply Chain, Retail, Manufacturing) Familiarity with ITIL practices, including incident tracking, root cause analysis, and resolution documentation Strong analytical mindset to diagnose complex issues and identify long-term solutions. Experience managing or contributing to application-related projects, including testing More ❯

and Qualifications Strong functional knowledge of Microsoft Dynamics 365 (Finance & Operations, SCM, WMS), AX2012, and related modules (Finance, Supply Chain, Retail, Manufacturing) Familiarity with ITIL practices, including incident tracking, root cause analysis, and resolution documentation Strong analytical mindset to diagnose complex issues and identify long-term solutions. Experience managing or contributing to application-related projects, including testing More ❯

manage automation scripts to streamline processes and reduce manual effort. Collaborate with development, data, and security teams to understand and meet their platform requirements. Lead incident resolution efforts, including root cause analysis, fixes, documentation, and preventative solutions. Apply strong analytical and problem-solving skills to resolve complex technical issues. Monitor and manage platform performance, ensuring high standards More ❯

the Company business risk process, ensuring the challenge process is followed and appropriate issues are promoted to solution phase. Recommend engineering solutions to asset problems where appropriate and lead root cause analysis (RCA) investigations for potable WQ failures and near misses. Provide cover for the WQ CI manager when appropriate. Provide technical expertise to the wider teams More ❯

availability and performance in a production environment. Leverage deep knowledge of credit-card processing workflows (WINGSFM/VMX) to troubleshoot issues and enhance system functionality. Lead incident investigations, perform root-cause analysis on live issues, and apply fixes or workarounds with minimal business impact. Participate in all phases of the software development life cycle - requirements gathering, design More ❯

best practices and standards Mentor junior specialists and team members Collaborate with other departments to align specialist work with broader objectives Evaluate and recommend new technologies and methodologies Conduct root cause analysis for critical issues Lead proof-of-concept initiatives and pilot projects Represent the specialist team in inter-departmental meetings Contribute to the development of technical More ❯

backup technologies. Service Quality and Improvement Monitor service delivery performance metrics and implement improvement initiatives. Develop and implement service level agreements (SLAs) and key performance indicators (KPIs). Conduct root cause analysis for service delivery issues and implement corrective actions. Project Management Manage multiple service delivery projects simultaneously. Develop project plans, allocate resources, and ensure project milestones More ❯

governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA. Key Responsibilities * Requirements Management: * Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the UK business units. * Translate approved requirements into clear user stories, detailed acceptance criteria, and well-defined delivery plans within … IT Manager. * Establish and monitor effective Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), curate a comprehensive knowledge base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. * Stakeholder Engagement & Communication: * Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. * Produce clear, data-driven status reports … UK IT Manager & Help Desk Team * Development partners (internal & external) supporting UK systems * UK Franchise partners & store owners Skills & Experience * Proven track record of 7+ years in IT business analysis, product ownership, or IT governance roles, ideally within multi-site or franchise organisations operating in the UK. * Demonstrable success in managing technology initiatives within complex, multi-platform environments (experience More ❯

governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA. Key Responsibilities * Requirements Management: * Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the UK business units. * Translate approved requirements into clear user stories, detailed acceptance criteria, and well-defined delivery plans within … IT Manager. * Establish and monitor effective Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), curate a comprehensive knowledge base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. * Stakeholder Engagement & Communication: * Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. * Produce clear, data-driven status reports … UK IT Manager & Help Desk Team * Development partners (internal & external) supporting UK systems * UK Franchise partners & store owners Skills & Experience * Proven track record of 7+ years in IT business analysis, product ownership, or IT governance roles, ideally within multi-site or franchise organisations operating in the UK. * Demonstrable success in managing technology initiatives within complex, multi-platform environments (experience More ❯

operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross … functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as More ❯

alarms to support ITSM performance, ensuring resolutions are within SLA. Build and nurture strong relationships both internally and externally to enhance service delivery for our customers. Complete and document Root Cause Analyses (RCAs) and Post Incident Reviews (PIRs), recommending improvements where necessary. Contribute to ITSM-driven initiatives, collaborating as a chapter to implement positive changes. Create and maintain More ❯