1 to 20 of 20 Root Cause Analysis Jobs in the North of England with Remote Work Options

efficiencies or highest while maintaining a high level of customer satisfaction Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns Conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalate with a detailed problem description and documentation when root cause is not identified Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis. Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer more »

based approach to tracking and identifying areas for testing, scope creation and performing testing. The role is also responsible for delivering the findings through root cause analysis and engaging with business areas to share findings, track actions and drive continuous improvement. You will be required to work … outcomes-based testing, including the various types of testing, such as ‘full journey’ and ‘point in time.’ You will also have an understanding of root cause analysis and be competent in producing and delivering concise reporting to key stakeholders. Your demonstrable understanding of mortgages and/or more »

and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising data-driven insights. Customer Feedback Management - Implement effective … timely solutions. Customer Research & Persona Development - Conduct thorough customer research to inform the development of customer personas and tailor experiences to diverse client needs. Root Cause Analysis - Utilise analytical skills to conduct root cause analyses of customer issues, implementing preventive measures to enhance overall customer more »

closely with outsourced service providers suppliers as required to implement recovery and resolution plans. Upon resolution of an incident, produce an incident report identifying root cause analysis and lessons learnt and improvements. Skills and experience – you are/will have most of the following: Hands on experience more »

designing, developing, and implementing automated testing solutions to ensure the quality and reliability of our software products. The role also includes quality assurance (QA) analysis to identify and address software defects. Position & Responsibilities: Develop and maintain automated test scripts and frameworks using industry-standard tools and technologies. Collaborate with … areas for automation within the software development lifecycle to improve testing efficiency. Investigate and troubleshoot software defects, documenting and tracking issues to resolution. Conduct root cause analysis for defects and implement corrective and preventive actions. Perform manual testing as needed to supplement automated testing efforts and ensure … analyze test results and provide feedback to development teams. Stay up-to-date with industry trends and best practices in automation engineering and QA analysis, recommending improvements to testing processes and methodologies. Required Skills and Experience: Experience in software development and quality assurance roles. Proficiency in .NET Core/ more »

Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/10) Computer more »

Data Drive product quality by capturing, escalating and pursuing resolution on defects Communicate test results, metrics and risk assessments to project stakeholders Clearly demonstrate root cause analysis, issue resolution, escalation and risk mitigation. Resident in the UK for five or more years with no more than … train others. You can advise others on testing techniques and frameworks. You know how to research, plan and train others within the team. Test analysis: You can think creatively, ask the right questions and critically evaluate and communicate findings to a larger team. You know how to lead investigative more »

maintain thorough documentation. Collaborate with cross-functional teams to deliver database-related initiatives and provide effective communication. Offer technical support, troubleshoot issues, and conduct root cause analysis to prevent recurrence. Stay updated with emerging technologies and recommend improvements to enhance efficiency. Required Skills & Qualifications: Bachelor's degree more »

The role will include the following: Design and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and more »

experience in a similar role within insurance Familiarity with programming languages and software such as SQL, SAS Python, Tableau. Proficiency in defect management, including root cause analysis, design, and deployment of solutions. Ability to define and execute test strategies to minimize the risk of errors. Proficient in more »

automation Experience in automation of software delivery through repeatable scripts AWS availability & capacity management Experienced in systems integration History supporting integration testing activities Complex root cause analysis exposure more »

Performing occasional manual testing (Functional/Non-Functional) to support other teams during busy periods and contributing to test case design/implementation. • Good root cause analysis and collaboration skills for finding and resolving defects with developers Please send your CV for full job description and an more »

advice to the business on remediation plans. Key responsibilities Perform ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, and examining key metrics to evaluate the effectiveness of established internal controls Serve as a Subject Matter Expert more »

IT systems. Collaborate with the Principal Group IT Manager, staff, and other IT suppliers to enhance customers' network, systems, and security as needed. Perform root cause analysis of technical issues and implement appropriate solutions for business needs. Skills we are looking for: A strong knowledge of Networking more »

Have you managed change related to CRM/billing systems? This role could be for you! Business Change Analyst - What you'll do: Conduct root cause analysis and process mapping Identify and manage system changes Work on testing, change and release management Liaise with a range of … stakeholders up to Board level Business Change Analyst - What you'll need: Experience working in the utilities sector is essential Strong experience in business analysis Experience managing billing/CRM system changes Comfortable liaising up to senior level Salary: £(phone number removed) Location: Leeds (hybrid - 50% in office) This more »

end user technology which is flexible, safe and seamless irrelevant of location Deploys, develops and encourages adoption of the Omni Channel communications capabilities Perform root cause analysis of recurring or major incidents and develop a Problem Builds strong relationships with business leadership to ensure customer service is more »

GIS) and the visualisation of data to aid organisational and operational needs. Provide third line support of incidents and problems through systematic investigation and root cause analysis. To determine options for remediation and apply these accordingly. Responsibilities and Skills Communication skills (data). You know about the need … to translate technical concepts into non-technical language and understand what communication is required for internal and external stakeholders. Data analysis and synthesis. You know how to undertake data profiling and source system analysis and can present clear insights to colleagues to support the end use of the more »

Lean Practitioner with strong attention to detail. You will have the expertise to coach and mentor management, including process mapping lean methodologies and identifying root cause analysis. Relevant qualifications such as LSS Black Belt, Lean Competency System, Prince2, Scrum Master, Agile would also be desired. Experience of working more »

Provide hardware, software, and coding support to maintain system performance. Provide hardware,software, and coding support to maintain system performance. Resolve equipmentbreakdowns and conduct root cause analysis. Ensure compliancewith GMP, EHS, and company standards. Support computersystem validation and lifecycle management. Contribute toengineering best practices and project execution. Train more »

Provide hardware, software, and coding support to maintain system performance. Provide hardware,software, and coding support to maintain system performance. Resolve equipmentbreakdowns and conduct root cause analysis. Ensure compliancewith GMP, EHS, and company standards. Support computersystem validation and lifecycle management. Contribute toengineering best practices and project execution. Train more »