22 of 22 Remote/Hybrid Service Design Jobs in the North of England

client is a leading digital consultancy delivering high‐impact transformation programmes across the UK and is a Business Elite Awards Winner for Best Digital Service Designs in the UK . As a Senior User Researcher , you will join a practice built on human‐centred design, evidence‐based decision … making, and multidisciplinary Agile delivery. This role places you at the centre of user‐centred service design, working with teams to understand real user needs, shape meaningful digital services, and influence strategic design decisions for large and complex organisations. As a Senior User Researcher , you will apply ...

Service Assurance Analyst Service Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration … months initial 3 days per week on-site in Warrington, 2 WFH We are seeking a Service Assurance Analyst to join our team on a contract basis. The role involves contributing to various stages of service design, transition, and operations, ensuring that service level agreements (SLAs ...

Reporting Service Design Lead - Digital PMO/Reporting-as-a-Service Location: Hybrid - 2-3 days a week onsite in Warrington (travel/expenses will be covered) Permanent Salary: Depending on experience Our client is expanding its Digital PMO capability and is seeking a Reporting Service Design Lead to shape how reporting drives decision-making across major programmes. This role goes beyond producing reports, you'll define how reporting operates, how it supports governance, and how it becomes a core service within a modern Digital PMO. Working across project management, project controls ...

Service Introduction Lead Location: Manchester or Leeds (Hybrid) About the Opportunity A major enterprise SaaS platform business is entering a significant period of growth and platform evolution across Europe. With multiple engineering squads delivering new capabilities, the organisation is investing heavily in how new products and services move from … development into stable, scalable live environments. As Service Introduction Lead , you will play a pivotal role at the intersection of product, engineering and operations , ensuring that every new platform capability is introduced into live environments in a controlled, resilient and supportable way. This is a high-visibility role working ...

Reporting Service Design Lead - Digital PMO/Reporting-as-a-Service Location: Hybrid - 2-3 days a week onsite in Warrington (travel/expenses will be covered) Permanent Salary: Depending on experience Our client is expanding its Digital PMO capability and is seeking a Reporting Service Design Lead to shape how reporting drives decision-making across major programmes click apply for full job details ...

Service Designer – Financial Crime & Payments Our growing client based in Manchester is looking for a talented Service Designer to join their team, focusing on Financial Crime and Payments. This role offers the chance to shape end-to-end customer and operational journeys, improve service effectiveness, and embed … Responsibilities Map current-state customer and operational journeys across financial crime and payments services, identifying pain points, failure areas, and opportunities for improvement. Design future-state journeys, service blueprints, and workflow models that reduce friction, enhance effectiveness, and embed financial-crime controls. Gather and analyse operational data, customer ...

Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep … understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging ...

Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep … understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging ...

Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep … understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging ...

SERVICE TRANSITION LEAD 12-MONTH CONTRACT NEWCASTLE - HYBRID WORKING £490.00/DAY/INSIDE Your new role A long-term contract opportunity for an experienced Service Transition Lead who will take responsibility for the Service Transition framework, creating operating models, risk management, developing required processes, and managing … acceptance criteria needed to ensure effective and efficient service setup and change. What you'll need to succeed Key areas of responsibility include;* Manage and improve the Service Transition framework, including documentation, RACI and processes* Work with Service Delivery teams to develop and mature Service Transition ...

month FTC, supporting a key central government client. This role will play a critical part in supporting the post go-live service design, testing, and transition of Security Architecture and Security Management & Assurance service lines. You will work closely with security, architecture, and delivery teams to ensure … services are robust, compliant, and fully operational. Key Responsibilities Support the development of detailed service design documentation , including processes, procedures, operating models, and performance measures Assist in defining and documenting: Security architecture principles, standards, and governance frameworks Access control models (e.g. IAM, SSO, RBAC) Ensure alignment with regulatory ...

Service Designer Financial Crime & Payments Our growing client based in Manchester is looking for a talented Service Designer to join their team, focusing on Financial Crime and Payments. This role offers the chance to shape end-to-end customer and operational journeys, improve service effectiveness, and embed … Responsibilities Map current-state customer and operational journeys across financial crime and payments services, identifying pain points, failure areas, and opportunities for improvement. Design future-state journeys, service blueprints, and workflow models that reduce friction, enhance effectiveness, and embed financial-crime controls. Gather and analyse operational data, customer ...

Associate IT Service Delivery Manager Salary: £33,500 – £37,000 Location: Morley/Hybrid Contract: Full-time Reporting to: Senior Service Delivery Manager Travel: A full UK driving licence is essential as regular travel to Evri operational sites will be required. Are you an enthusiastic IT professional looking … take the next step in your Service Delivery career? Evri is looking for an Associate IT Service Delivery Manager to support our Service Delivery team and help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity ...

Service Delivery Manager Salary: Up to £49,000 Location: Morley/Hybrid Contract: Full-time Reporting to: Senior Service Delivery Manager Travel: A full UK driving licence is required , as regular travel to Evri operational sites and supplier locations is essential. Are you an experienced Service Delivery … professional looking to take the next step in your career? Evri is seeking an IT Service Delivery Manager to play a key role in ensuring our IT services consistently deliver high performance, stability, and value to our business. You'll work at the heart of our operations, partnering with ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking … extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking … extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels ...

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking … extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer‐centric service design, and agile engineering practices to accelerate innovation in a tech‐driven world. Join our Digital & Data team working alongside product, design … Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect 🌱 Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish ...

will: * Develop technology strategies, roadmaps and architectural artefacts (HLDs, blueprints, target states) that guide enterprise and regulatory platforms.* Lead architectural governance, presenting at design forums and ensuring alignment with Bank-wide standards.* Shape secure data architectures across Azure services, including ingestion, validation, modelling and metadata design.* Partner with stakeholders … Architect include: * Experience within regulated environments or large-scale financial services architecture.* Familiarity with EA frameworks including TOGAF, SAFe or Zachman.* Exposure to UX, service design or user-facing workflow optimisation.* Background in operational resilience, service continuity or hybrid architecture patterns.* Integration with enterprise data platforms, analytics ...

currently partnering with a leading UK transport organisation to recruit an IT Business Analyst to support the delivery and evolution of digital customer service platforms within a large-scale operational environment. This is an exciting opportunity to join a business that supports millions of customer journeys each year, operating … plays a critical role in enabling these services, and this role will be instrumental in shaping the systems and processes that support frontline customer service teams. The Role Reporting to the IT Director, the Product Manager will take ownership of the Salesforce Service Cloud platform, shaping the roadmap ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. ...

Service Designer Location: Newcastle upon Tyne, UK Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week. Note: The above information relates to a specific client requirement. As a team: As a service … optimise and enhance services to ensure they not only meet the needs of users but also align with the broader goals of the business. Service designers possess deep knowledge of design principles and systems, with a strong focus on both digital and offline channels. You would work collaboratively ...