1 to 25 of 37 Remote/Hybrid Service Design Jobs in the North of England

Experience Design Principal Application Deadline: 30 November 2026 Department: Strategy & Design Employment Type: Permanent Location: Any UK Office Hub (Bristol/London/Manchester/Swansea) Compensation: £80,000 - £90,000/year Description Our Experience Design Principals lead and deliver complex client engagements across our public … sector portfolio. Sitting within the Experience Design Practice in our Strategy & Design Service Line, they work alongside leadership peers in Advisory & Change and Product & Innovation to deliver holistic outcomes. We're looking for "T-shaped" experience design leaders whose careers have been built around designing digital ...

week on-site. Please note that these requirements relate to a specific client engagement. About The Role We’re looking for an experienced Service Designer to join our Advanced Technology Centre in Newcastle. As a Service Designer, you’ll play a key role in shaping … outcomes for both users and clients. This is an excellent opportunity for someone who enjoys tackling complex challenges, facilitating collaboration, and using evidence-based design to improve experiences at scale. You’ll have the opportunity to work across a variety of sectors and projects, helping to deliver impactful services ...

Role Title: Service Architect Duration: contract to run until 14/04/2027 (with potential for extension) Location: Barrow-In-Furness. Hybrid working to be discussed during interview Rate: up to £625.60 p/d Umbrella inside IR35 Clearance required: Active MOD SC Clearance and Sole UK Nationality … Role Purpose/Summary The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes ...

Service Architect Location : Barrow-in-Furness, Cumbria, Working arrangement: Hybrid, with on-site working likely as part of project delivery; exact arrangement to be discussed at interview Contract length: April 2027, with possible extension Rate: £650 INSIDE Security: Active MOD SC clearance required, with at least three months remaining … have spent more than 28 consecutive days outside the UK during the last five years Your new company You will be working on a Service Architecture assignment supporting a large-scale environment where security, governance and effective transition into live IT operations are key requirements. Your new role ...

investing in the technology and services that keep essential operations running smoothly for millions of customers. We're looking for an experienced Senior Service Assurance Analyst to play a key role in ensuring new and enhanced technology services are successfully designed, tested, governed and transitioned into live operation. This … excellent opportunity for a service assurance professional who thrives on stakeholder engagement, service governance and working across complex technology environments. What you'll be doing Leading service assurance activities across technology projects and operational changes. Ensuring new and changed services meet operational acceptance criteria and agreed service ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Department: SRG Governance Service Delivery Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems … reward those who display and foster them,it’sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!. Job Description Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service ...

Principal Service Designer – Contract Location: Leeds – two days on site per week Rate: £550 per day, Inside IR35 Contract: Until 31 March 2027 Working pattern: Full-time Clearance: BPSS required We’re looking for an experienced Principal Service Designer to lead the design and improvement of complex … services, balancing user needs, business goals and technology capabilities. The role Lead end-to-end service design across digital and offline channels. Create service blueprints, user journeys and ecosystem maps. Turn research findings into practical service improvements. Facilitate workshops and influence stakeholders. Collaborate with researchers, product ...

SENIOR SERVICE DESIGNER £70,000 - £82,320 + Excellent Benefits, Healthcare Options & Bonus Lead. Shape. Transform. Make a Difference. Hybrid Working | Manchester Are you an experienced Senior Service Designer with active SC clearance looking for your next opportunity? Join a leading global IT consultancy and play … role in delivering high-profile public sector digital transformation programmes. You'll have the opportunity to tackle complex challenges, influence service strategy and design intuitive, accessible, user-centred services that make a genuine difference to people's lives. WHAT YOU'LL BE DOING Leading end-to-end service ...

About the role We’re looking for an experienced Principal UX Designer to join our Experience Design team. This is a senior, hands‐on role combining deep UX expertise, service design thinking and strong visual craft across websites, mobile apps and digital services. You’ll work from … earliest stages of client engagements, uncovering the real problems, shaping the approach and guiding teams through discovery, design, delivery and optimisation. You’ll connect digital and non‐digital touchpoints with the people, processes and technology behind them, improving both customer experiences and how businesses operate. Equally comfortable ...

Gold Group is recruiting a Lead Service Designer to drive end-to-end service design for complex digital services across Manchester, Leeds, Sheffield, and Birmingham. You will lead service design activities, collaborate with cross-functional teams, translate policy and user needs into practical solutions … guide governance aligned with the Government Service Standard. The role involves shaping service outcomes, delivering artefacts and recommendations, and coaching teams in user-centred design #J-18808-Ljbffr ...

Alten Group in early 2022. Your main day to day responsibilities will be: ● Identifying, developing, and using best practice and standards to design services consistent with the rest of government ● Advocating for users and understanding user needs to design simple, effective, and accessible services ● Creating service maps … blueprints, and other concepts ● Mapping user journeys, processes, and visualising design problems ● Articulating and solving complex problems, from end to end and surface to core ● Communicating concepts to users and stakeholders ● Selling your ideas with persuasive storytelling ● Experience with the GDS/GOV.UK style guide and service design ...

purpose that drives everything we do. And you can play your part too – join our Customer Change & Business Readiness team as Service Architect. How you'll make a difference You'll connect customer journeys to the Society's Customer Experience (CX) strategy, shaping how services work together rather than … isolation. With a customer-first mindset, you'll turn the Society's customer and colleague experience ambition into practical frameworks, clear governance and reusable service patterns that teams can apply at scale. Working across journeys, you'll proactively identify common building blocks and opportunities to reuse them, rather than ...

Content Designer An experienced HCD Content Designer is required to lead content strategy and design across a major digital programme. You will work independently, influence stakeholders, shape content decisions and embed content design throughout the product and service design life cycle. Key Responsibilities: Lead content planning … from discovery through to delivery Integrate user research and usability testing into content decisions Design content structures, navigation and information architecture (IA) Facilitate stakeholder engagement and co-design workshops Work with design and technical teams on CMS and content tooling Measure content performance and iterate using user ...

looking for a M365 Application Engineer to join our Digital, Technology and Data team in Manchester. We’ll look to you to design, deliver and support change across our cloud collaboration platforms (e.g. Microsoft 365), ensuring services are transformed, configured, governed and managed effectively. Why this role matters … M365 Engineer at Co-op you’ll work with colleagues across our wider Digital Technology & Data (DT&D) team; using your expertise in collaboration service tooling to design and deliver technical change, improve and optimise our cloud collaboration services, implement appropriate controls and risk mitigations, and increase ...

value of up to £11,300 Salford Published on 3 November 2026 Deadline 16 November 2026 About the job Job summary As aLead Service Transition Manager, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services are supported … required resources necessary to operate and manage the service; deliver required levels of availability, reliability and performance; adhere to relevant industry, government and Home Office standards; are robust and affordable and are comprehensive and forward looking Building on extensive experience in the area, you will apply control and rigour ...

assessment artefacts including dependency maps, supportability assessments, risk registers, and transition readiness reports. Identifying architectural risks, technical debt and operational dependencies that may impact service transition or ongoing support. Defining remediation actions and transition exit criteria required for service acceptance. Collaborating with client stakeholders, incumbent suppliers, and internal … delivery teams to facilitate knowledge transfer and document critical application dependencies. Supporting operational service design by documenting ownership models, escalation paths, recovery responsibilities, and support boundaries. Ensuring architecture documentation, support documentation and operational procedures are aligned and fit for managed service operations. Providing architectural governance throughout transition ...

careers@servisbot.com About the role We’re looking for a practical, customer‐focused and AI‐curious Business Analyst to help us design and deliver AI agent solutions for our customers. This is not a standard BA role where you simply gather requirements and pass them on. You’ll work … with customers to understand their business processes, service challenges, operational pain points and customer journeys, then help shape how AI agents can support, automate or improve those workflows. You’ll sit between customers, Customer Success, Product and Engineering. Your job will be to turn messy business problems into clear ...

products and services that could be used to improve user experiences and outcomes. Our ideal candidate has extensive experience in large-scale product-led design and development with a deep understanding of design standards, service design, and user experience. You should have a proven track record … experience, accessibility, and inclusivity, translating user needs and defined business requirements into product features and initiatives Form and facilitate cross-functional product discovery and design teams, ensuring representation by all relevant stakeholders, to achieve a balance of business, change management and technical interests, anchoring the teams to the expected ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centered service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design … teams to gather, document, and refine business and technical requirements.You'lldefine problems, articulate opportunities, and shape clear solutions to align with clientobjectives. Support the design of as-is and to-be processes by mapping user journeys, analysing pain points,risksand opportunities for improvement. Conduct market and user research, applying ...

technology teams to create and maintain a holistic vision of the solution that enables successful delivery. Own the production of high‐quality analysis and design artefacts, including functional designs, process flows, sequence diagrams, business rules, and prioritised product backlog items. Analyse and interpret data to present clear options, trade … analysis artefacts including user stories, functional and non‐functional requirements, process models, business rules, and data specifications. Confident application of structured analysis and solution design techniques (e.g. UML, BPMN, process modelling, and business impact assessment) to complex change initiatives. Strong analytical skills, with experience using data to shape recommendations ...

with our expert multidisciplinary teams, stakeholders and senior leaders, you'll use data, insight and user research to drive decision-making, champion User Centred Design and lead transformational change. You'll be responsible for delivering measurable outcomes, tracking product performance and driving continuous improvement to maximise value and long … strong product culture focused on user needs, innovation and delivery excellence. And you'll make sure accessibility and inclusivity is at the heart of service design, so our services work for everyone. Please note: Regular travel to other DWP Digital hubs will be required as part of this ...

with our expert multidisciplinary teams, stakeholders and senior leaders, you'll use data, insight and user research to drive decision-making, champion User Centred Design and lead transformational change. You'll be responsible for delivering measurable outcomes, tracking product performance and driving continuous improvement to maximise value and long … strong product culture focused on user needs, innovation and delivery excellence. And you'll make sure accessibility and inclusivity is at the heart of service design, so our services work for everyone. Please note: Regular travel to other DWP Digital hubs will be required as part of this ...

with our expert multidisciplinary teams, stakeholders and senior leaders, you'll use data, insight and user research to drive decision-making, champion User Centred Design and lead transformational change. You'll be responsible for delivering measurable outcomes, tracking product performance and driving continuous improvement to maximise value and long … strong product culture focused on user needs, innovation and delivery excellence. And you'll make sure accessibility and inclusivity is at the heart of service design, so our services work for everyone. Please note: Regular travel to other DWP Digital hubs will be required as part of this ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design … that can reason, retrieve data, call tools and take action. You will work with clients to assess AI security risks, threat model agentic workflows, design practical controls, and identify where AI can safely improve cyber security operations. This may include supporting secure AI adoption, reviewing LLM-based applications, advising ...