Lead Service Designer - Digital CX
Shadwell, Leeds, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Sky
service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: