IT Support Engineer - 3rd Line
- Hiring Organisation
- Netteam tX Ltd
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
innovation, and we strongly believe that it is our people that make us great. About the role: You will provide senior third Line technical support across Netteam's managed client base, acting as the technical escalation point for complex incidents, recurring problems and engineering-level change. You will … Problem Management, and work with vendors and internal teams to deliver permanent fixes, reduce repeat demand and improve service resilience. You will maintain clear technical documentation and provide knowledge transfer to enable resolution at the lowest appropriate support tier. Responsibilities: Own complex First Line and Second Line escalations ...