3 of 3 Remote/Hybrid Windows 10 Jobs in the North of England

paced environment and stay calm under pressure Enjoy learning and want exposure beyond traditional support work Technical Skills You should have experience with: Windows 10/Windows 11 Microsoft 365 (O365) Active Directory IT ticketing systems and SLA-driven environments Working with third-party ...

multiple technology domains. Duties and Responsibilities Provide L1/L2 support for desktops, laptops, mobile devices, and peripherals. Administer Microsoft Intune and manage Windows, macOS, and mobile devices (MDM), OneDrive and SharePoint Online. Manage Apple device enrolment, configuration, and compliance policies. Oversee endpoint security, including antivirus, device compliance … vulnerability remediation. Perform endpoint patch management across Windows and macOS environments. Support virtual machines (VDI) and provide L1 VMware administration. Manage mobile phones and SIM cards, including provisioning and lifecycle management. Manage and support POS printers, MFPs, and LaserJet devices. Oversee AV systems, including meeting room equipment ...

Teams, and SharePoint Managing and resolving support tickets within agreed SLAs Setting up and configuring laptops, desktops, mobile devices, and user accounts Supporting Windows operating systems and Active Directory environments Escalating complex issues where necessary Assisting with installations, upgrades, and IT projects Maintaining excellent customer service and communication … where required Skills & Experience Required Previous experience in a 1st or 2nd Line Support role, ideally within an MSP environment Good knowledge of: Windows 10/11 Microsoft 365 Active Directory & Group Policy Basic networking (DNS, DHCP, TCP/IP) Hardware builds and troubleshooting Strong communication ...